LumenVox LLC and VoiceTrust GmbH announce that they have merged their operations to create a leading global provider of speech technology and biometric authentication solutions. Continue reading LumenVox and VoiceTrust Announce Merger to Create Leading Global Speech and Multifactor Authentication Provider
Daily Archives: September 25, 2018
CounterPath Targets SMB Collaboration Market with New Bria Teams Service Offering
CounterPath Corporation, a global provider of award-winning Unified Communications solutions for enterprises and service providers announced the launch of Bria Teams, a new service providing team communications and collaboration tools across desktop and mobile devices to enable SMBs to enhance team productivity and improve business processes. Continue reading CounterPath Targets SMB Collaboration Market with New Bria Teams Service Offering
7 Steps to Smarter Scheduling in Contact Centres
From virtual teams to car pooling, running a contact centre today is complicated business but it doesn’t have to be that way. Nick Brook at Teleopti reveals 7 ways workforce management solutions hold the key to smarter, flexible scheduling… Continue reading 7 Steps to Smarter Scheduling in Contact Centres
A poor understanding of data is hampering efforts to drive a positive customer experience, says Claranet
In today’s digital world, data is a vital asset that gives organisations the ability to uncover valuable insights about customer behaviour, which ultimately provides businesses with a competitive edge. However, new research commissioned by managed services provider Claranet has revealed that UK businesses are struggling to capitalise on the vast amounts of customer data they collect. Continue reading A poor understanding of data is hampering efforts to drive a positive customer experience, says Claranet
200 seasonal jobs on offer at Newcastle contact centre
200 jobs have been announced in the region in the lead-up to Christmas by Newcastle contact centre Echo-U as it gears up for a surge in demand, giving locals the opportunity to earn extra money. Continue reading 200 seasonal jobs on offer at Newcastle contact centre
UiPath Raises $225 Million Series C Led by CapitalG and Sequoia
UiPath, the leading Enterprise Robotic Process Automation (RPA) software company, has closed its series C funding raising $225 million at a valuation of $3 billion. The round was co-led by existing investor CapitalG and new investor Sequoia Capital. Accel, which led both UiPath Series A and B rounds also participated in this round. Continue reading UiPath Raises $225 Million Series C Led by CapitalG and Sequoia