NICE announced that Thomas Cook, among the world’s leading travel companies, has implemented NICE Robotic Process Automation (RPA) in its United Kingdom-based operations. With the combination of attended and unattended automation, the company is improving customer experience, streamlining its back office, ensuring consistency across markets and saving millions in operational costs over a 24-month period. Continue reading Thomas Cook Adopts NICE Robotic Process Automation to Improve Customer Experience and Back Office Process Efficiency
Daily Archives: September 13, 2018
Infinity Contact Centre Solutions (CSS) launches New Pay-as-you-go Pricing Model
Infinity CCS announces their new pay-as-you-go pricing model for contact centres that removes the need to pay a traditional upfront software licence fee. Continue reading Infinity Contact Centre Solutions (CSS) launches New Pay-as-you-go Pricing Model
Sprinklr and Snaps Drive Human-Robot Collaboration for a New Era of Customer Care
Sprinklr, the world’s #1 social media management platform announced its integration with Snaps, the leading conversational marketing platform. The companies are launching the Sprinklr and Snaps Agent Handoff, which helps brands easily manage the transition between an automated chatbot and a human agent for complex customer care questions in Facebook Messenger, Twitter and SMS. Now, brands can provide a personalized experience on messaging platforms while reducing customer care costs. Continue reading Sprinklr and Snaps Drive Human-Robot Collaboration for a New Era of Customer Care
TRUSTID Launches IDENTIFIER
TRUSTID, the leading provider of pre-answer caller authentication services for financial institutions, has expanded its portfolio of software-as-a-service offerings with the launch of TRUSTID IDENTIFIER, a caller authentication and identification solution for customer call centres. Continue reading TRUSTID Launches IDENTIFIER
Swyx Partner Conference unveils new products, partner awards and cloud success
First insights into a new product portfolio for Swyx partners and the corporate strategy of the unified communications specialist on its way to become Europe’s UC Champion – these were some of the highlights that Swyx presented as part of its annual Partner and Technology Conference held in Hanover on the 6th September. Continue reading Swyx Partner Conference unveils new products, partner awards and cloud success
Thomson Reuters partners with Squirro to combine artificial intelligence technology and data to unlock customer intelligence
Thomson Reuters has partnered with augmented intelligence solution provider Squirro to provide an AI-driven solution that leverages the power of today’s CRM platforms to deliver a complete, current overview of each client, boosting engagement and facilitating deal idea generation for the banking industry. Continue reading Thomson Reuters partners with Squirro to combine artificial intelligence technology and data to unlock customer intelligence