NICE announced that its Customer Journey Solutions have won a 2019 Contact Center Technology Award from CUSTOMER Magazine. The accolade by TMC, a global media company dedicated to building online communities, honors NICE Customer Journey Solutions for dedication to ground-breaking innovation that drives its clients to deliver unparalleled customer experiences. Continue reading NICE Customer Journey Solutions Recognized for Delivering World-Class Customer Experience by TMC
All posts by Sam Heggie-Collins
TCS Positioned as a Leader in Robotic Process Automation Services by Independent Research Firm
Tata Consultancy Services, a leading global IT services, consulting and business solutions organization, has been recognized as a Leader in the Forrester Wave™ for Robotic Process Automation (RPA) Services1. Continue reading TCS Positioned as a Leader in Robotic Process Automation Services by Independent Research Firm
KMS Lighthouse Extends Its Knowledge Base Integration to Freshworks Marketplace
Freshworks, the customer engagement software company, and KMS Lighthouse, a cutting-edge knowledge management solutions provider announced an offering to integrate expanded support for existing Freshworks customers. Continue reading KMS Lighthouse Extends Its Knowledge Base Integration to Freshworks Marketplace
World Leading Healthcare Company Deploys Bright Pattern Contact Center
A leading healthcare organization known for simplifying the healthcare experience has recently deployed Bright Pattern Contact Center for its omnichannel contact centre platform. The company is one of the world’s largest managed healthcare companies with over 100 million customers. Continue reading World Leading Healthcare Company Deploys Bright Pattern Contact Center
Capita extends National Trust contract
Capita plc has announced an extension of its longstanding customer experience partnership with the National Trust, in a five-year contract. Continue reading Capita extends National Trust contract
LogMeIn Introduces Bold360 Helpdesk to Modernize Employee Support and Reclaim Company Productivity
LogMeIn announced the launch of Bold360 Helpdesk which is designed to modernize employee support for greater efficiency and fewer roadblocks. From standard FAQs to complex conversations and ticketing integrations, Bold360 Helpdesk enlists AI-powered chatbots to deliver the answers employees need so they can get back to work faster. With seamless transitions to human support reps, employees get what they need the first time – every time. Continue reading LogMeIn Introduces Bold360 Helpdesk to Modernize Employee Support and Reclaim Company Productivity