Mitel® announced that it has signed a definitive arrangement agreement to be acquired by an investor group led by affiliates of Searchlight Capital Partners, L.P. (“Searchlight”) in an all-cash transaction valued at approximately $2.0 billion, including Mitel’s net debt. Continue reading Mitel Enters into Definitive Arrangement Agreement to be Acquired by Affiliates of Searchlight Capital Partners for $2.0 Billion
Two New US Patents Awarded for Eckoh’s Secure Payment Innovation
Eckoh, the global provider of secure payment products and customer contact solutions, has now been granted the two US patents that were pending from November 2017. Continue reading Two New US Patents Awarded for Eckoh’s Secure Payment Innovation
Appian and KPMG Apply Artificial Intelligence to Create Business Value
Appian and KPMG LLP announce an expansion of their strategic alliance. Together, the companies are focused on making it easier to realize the business value of artificial intelligence by combining the KPMG Ignite portfolio of AI services with the speed, features, and intelligent automation capabilities of Appian’s low-code platform. Continue reading Appian and KPMG Apply Artificial Intelligence to Create Business Value
Appian Announces the Intelligent Contact Center Platform
Appian announced a new product for rapidly building unique contact centre solutions that deliver unrivaled customer experiences. Appian Intelligent Contact Center Platform® is a new cloud platform tailored to the unique needs of contact centre teams. Continue reading Appian Announces the Intelligent Contact Center Platform
BT Dials in Corvil Analytics to Help Achieve World-Class Service Delivery for World’s Largest Virtual Contact Centre
Corvil announced that BT Global Services has deployed Corvil Analytics to manage and optimise VoIP call quality of one of the largest contact centres in the world channelling its services through 30,000 agents across 180 sites. Continue reading BT Dials in Corvil Analytics to Help Achieve World-Class Service Delivery for World’s Largest Virtual Contact Centre
Vertex Provides Customer Platform to DC Water
Vertex, a leader in utility customer experience solutions, today announced that DC Water has completed the implementation of the VertexOne SaaS Customer Platform. This upgrade expands an almost 20-year relationship between the two organizations, leveraging the strengths of each organization in the pursuit of “World Class” customer service. Continue reading Vertex Provides Customer Platform to DC Water