Altitude Software is announcing the relocation of its headquarters in São Paulo, Brazil. The company is moving its offices to WeWork Torre JK, at Avenida Presidente Juscelino Kubitschek, 2041, Torre D, 04543-011 São Paulo (13-106 / 13-107), effective from January 2nd. All contacts remain the same. Continue reading Altitude Announces New São Paulo Headquarters
Jacada Receives $4.5 Million Investment to Accelerate Delivery of Customer Service Automation Solutions
Jacada announced an equity investment of $4.5 million from multiple investors including Israel Growth Partners (IGP), a Private Equity investment firm and other existing shareholders. In support of Jacada’s history of solid execution and focused Customer Service Automation vision, the funds will be targeted at expediting development of innovative automation and bot technology used to drive efficiency in customer service operations. Continue reading Jacada Receives $4.5 Million Investment to Accelerate Delivery of Customer Service Automation Solutions
Cogito Releases New Version of Cogito Dialog to Augment the Emotional Intelligence of Call Centre Representatives
Cogito, the leader in real-time emotional intelligence solutions, announced a new version of Cogito Dialog, the only system that provides live guidance to improve phone representatives’ emotional intelligence. Based on analysis of millions of calls and advancements in behavioral research, the new version augments human intelligence, helping employees in their most important sales and service moments to increase productivity and customer loyalty. Continue reading Cogito Releases New Version of Cogito Dialog to Augment the Emotional Intelligence of Call Centre Representatives
British Fashion Arcadia Group Chooses Tinyclues to Leverage the Benefits of AI for Its Marketing Campaigns
Tinyclues, provider of a leading artificial intelligence (AI)-first marketing solution, announced an agreement with British multinational, multichannel retailer, Arcadia Group. Continue reading British Fashion Arcadia Group Chooses Tinyclues to Leverage the Benefits of AI for Its Marketing Campaigns
TD Bank Group acquires artificial intelligence innovator Layer 6
TD Bank Group (TD) announced the acquisition of Layer 6 Inc. (“Layer 6”), a world-renowned artificial intelligence company based in Toronto, Ontario. Layer 6 has emerged as a global thought-leader and pioneer in the delivery of responsive, personalized and insight-driven experiences for the financial services industry. Continue reading TD Bank Group acquires artificial intelligence innovator Layer 6
Bomgar Remote Support Improves Security, User and Customer Experience
Bomgar, a leader in secure access solutions, released the latest version of its Remote Support solution. Bomgar Remote Support enables IT service desks and customer support centers to access and fix nearly any remote device, running any platform, located anywhere in the world. Continue reading Bomgar Remote Support Improves Security, User and Customer Experience