Jacada announced an equity investment of $4.5 million from multiple investors including Israel Growth Partners (IGP), a Private Equity investment firm and other existing shareholders. In support of Jacada’s history of solid execution and focused Customer Service Automation vision, the funds will be targeted at expediting development of innovative automation and bot technology used to drive efficiency in customer service operations.
Jacada’s 27 years of experience and technology has enabled some of the world’s largest enterprises to automate and optimize contact center and customer interactions. In addition to bringing Innovation Award winning technologies such as Jacada Agent Guidance and Visual IVR to market, Jacada’s proven experience in contact center automation solutions remains at its backbone. With Jacada Automation as a platform, the recent investment will lead to even more substantial developments in Jacada Self-Service and Assisted Service solutions including:
- Virtual Customer Assistants and Chat Bots
- Desktop Unification and Automation
- Agent Guidance
- Agent Personal Assistant
- Visual IVR
“The financial show of confidence by our investors strengthens Jacada’s ability to bring our innovative solutions and continue leading this exciting market,” says Yochai Rozenblat, CEO of Jacada. “Our vision to automate customer service operations for our clients will be realized through the innovation of our development team that stands on a solid history of contact center integration, automation, and optimization.”