Integration partnership helps improve customer experience for public sector organisations

Liquid Voice, a highly respected enterprise call recording and contact centre solutions specialist has released details of its successful integration with Civica Contact Centre applications that is helping a growing number of organisations across the UK streamline client engagement, meet regulatory requirements and remove IT complexity.  Continue reading Integration partnership helps improve customer experience for public sector organisations

Unify enhances OpenScape contact center suite

Building on its strong history of delivering superior contact center solutions, Unify, formerly known as Siemens Enterprise Communications, today announced a number of new features and enhancements to the OpenScape Contact Center Suite, delivering improved efficiency and flexibility through expanded support for major mobile devices, tighter social media integration and improved analytics.  Continue reading Unify enhances OpenScape contact center suite

Everreach launches new online phone service for small businesses

everreach, a new UK online phone service to help busy small business owners take control of their incoming calls, launches today. The service lets customers choose a ‘virtual’ local or national UK phone number and provides a suite of features so they can decide how they want to deal with their business calls based on how their specific business operates.  Continue reading Everreach launches new online phone service for small businesses

SPLICE Software Announces Dialog DashboardTM

SPLICE Software, the leading provider of automated, Data-Driven DialogsTM for Customer Experience Management, announces they will be launching their new Dialog DashboardTM at the National Retail Federation’s Annual Convention & Expo on January 14, 2014. The Dialog DashboardTM is a part of the latest generation of the SPLICE Dialog SuiteTM, an interactive campaign management and reporting tool available to all SPLICE clients.  Continue reading SPLICE Software Announces Dialog DashboardTM

Verint to Acquire KANA Software, Transforming the Way Organizations Engage With Their Customers

KANA LogoVerint® Systems Inc. (NASDAQ: VRNT) today announced the signing of a definitive agreement to acquire KANA Software, Inc., a leader in customer service solutions delivered both on-premises and in the cloud. The acquisition would form a unique and revolutionary combination that would extend Verint’s Actionable Intelligence® strategy. The collective solutions from Verint and KANA would enable organizations worldwide to implement a single-vendor suite to help transform customer engagement. The acquisition of KANA, a portfolio company of Accel-KKR, is expected to be completed in Verint’s first fiscal quarter ending April 30, 2014.  Continue reading Verint to Acquire KANA Software, Transforming the Way Organizations Engage With Their Customers