Tag Archives: TCN

TCN Unveils AgentSMS, a New SMS Texting Feature for Its Advanced Cloud-based Contact Center Platform, Platform 3

PRESS RELEASE: TCN, Inc.,a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced the launch of AgentSMS, a new SMS texting feature for its cloud-based contact center platform, TCN Platform 3.0. With AgentSMS, contact center agents and customer service professionals can instantly respond to customers’ needs, confirm appointments, send payment reminders and even alert individuals of emergencies via text messages. Continue reading TCN Unveils AgentSMS, a New SMS Texting Feature for Its Advanced Cloud-based Contact Center Platform, Platform 3

TCN Announces Integration Partnership with The InterProse Corporation, Accounts Receivable and Debt Management Solutions Provider

PRESS RELEASE: TCN announced its strategic partnership with The InterProse Corporation, a provider of cloud-based software applications for accounts receivable and debt management. Under this partnership, The InterProse Corporation has integrated TCN’s cloud-based contact center suite, Platform 3.0, into WebAR, its debt collection platform, enabling customers to increase collection rates and better streamline payment management and reporting capabilities. Continue reading TCN Announces Integration Partnership with The InterProse Corporation, Accounts Receivable and Debt Management Solutions Provider

TCN Launches New Trade-Up Program for Call Centers Looking to Improve Efficiency and Productivity

PRESS RELEASE: TCN announced a new trade-up program for prospective call center customers looking to make the transition to an advanced cloud-based contact center platform. The new incentive program makes it easy for new customers to trade up their existing call center infrastructure to TCN Platform 3.0, its most advanced blended inbound and outbound solutions. Continue reading TCN Launches New Trade-Up Program for Call Centers Looking to Improve Efficiency and Productivity

TCN Receives 2015 BPO Excellence in IT Services Award by CUSTOMER Magazine

PRESS RELEASE: TCN announced that TMC, a global, integrated media company, has named TCN Platform 3.0 a 2015 BPO Excellence in IT Services Award winner. TCN’s flagship product, Platform 3.0, is recognized for its outstanding success within the IT service provider industry, particularly for the innovation and technical advancements it brings to the BPO community. Continue reading TCN Receives 2015 BPO Excellence in IT Services Award by CUSTOMER Magazine