Tag Archives: Vodafone

Vodafone launches cloud based Customer Management apps for SMEs in partnership with SugarCRM

Vodafone Business Services (VBS) has announced Vodafone CRM – a suite of cloudbased customer management applications in partnership with SugarCRM, designed to enable Small & Medium enterprises have a 360 degree customer view and to build greater customer relationships. Continue reading Vodafone launches cloud based Customer Management apps for SMEs in partnership with SugarCRM

Vodafone’s Award Winning Virtual Assistant ‘Hani’ Launched Powered By [24]7

[24]7 announced that Vodafone’s new virtual assistant “Hani” uses intelligent chat bot technology from [24]7 to better enable and enhance digital self-service amongst consumers. Hani recently received the “Best Digital Experience” award at the 3rd Annual Customer Experience Middle East Summit. Continue reading Vodafone’s Award Winning Virtual Assistant ‘Hani’ Launched Powered By [24]7

Two significant TaaS contract wins for Vodafone Ready Government

PRESS RELEASE: Vodafone has been selected to deliver telecommunications services to two major government agencies – the Ministry of Justice and Ministry of Business, Innovation and Employment (MBIE). MBIE will adopt connectivity (mobile, PTSN and network) and unified communications, and both agencies will adopt Vodafone’s cloud-based contact centre solution, powered by Genesys. Continue reading Two significant TaaS contract wins for Vodafone Ready Government

Security consultants 4see choose Olive to implement Vodafone One Net cloud telecoms solution

PRESS RELEASE: 4See, one of the UK’s leading security consultancy firms, has chosen Olive Communications to implement Vodafone’s cloud-based communications solution, One Net. Like many businesses, 4See had separate contracts for mobile and landlines, with the two networks operating independently of one another. This was preventing the use of basic functionality such as call transfers, and their landline system was a legacy estate with serious limitations, which was beginning to inhibit customer experience and business growth. Continue reading Security consultants 4see choose Olive to implement Vodafone One Net cloud telecoms solution

Vodafone and Aviva strengthen and deepen 17-year relationship with major new contract

PRESS RELEASE: Vodafone announced a new seven-year, multi-million pound contract with Aviva, the global insurance company, to provide a range of communications services including cloud storage, as well as fixed and remote data connectivity services for Aviva’s UK and Ireland business units. Continue reading Vodafone and Aviva strengthen and deepen 17-year relationship with major new contract