Mitel® is helping Pacers Sports & Entertainment, the organization behind the Indiana Pacers, Indiana Fever, Fort Wayne Mad Ants and Bankers Life Fieldhouse, stay ahead of the game with a high-performance communications platform that improves staff connectivity and customer service.
The Mitel solution completely overhauls Pacers Sports & Entertainment’s previous system, which could no longer keep pace with the growth of their business or allow them to quickly adapt and advance. With the new platform, employees can work from anywhere using a mobile device to seamlessly connect and collaborate and engage with clients. Simple-to-use features like presence, unified messaging and other capabilities further boost their productivity and speed decision making while offering a consistent user experience deskside or on the go.
The Indiana Pacers and Indiana Fever also rely on Mitel to support the fan experience with advanced contact center capabilities for ticket sales. Efficient call routing, for example, connects customers with the right person from the very first contact. Reporting and analytics make it easy to determine staffing requirements for promotions or special ticket sales. Calls can also be recorded allowing the organization to develop best practices for managing customer interactions.