Newcastle contact centre Echo-U has made a six-figure investment to expand onto a new floor as it continues to grow its headcount and focus on the wellbeing of its team. The company has leased a third floor at its Newcastle city centre head office, Tyne House adding 5,500 square feet to its existing 17,000 square feet modern workspace. Continue reading Newcastle based contact centre expands premises
Daily Archives: August 23, 2017
IPsoft’s Amelia Drives the “Digital OneOffice” for Customers
Amelia has been recognized by leading analyst firm HfS Research for its ability to provide the “OneOfficeTM glue,” automating end-to-end workflows, and adding cognitive capabilities to customer interactions. Continue reading IPsoft’s Amelia Drives the “Digital OneOffice” for Customers
CafeX and Partners Help Contact Center Operators Cut Costs, Streamline Operations
CafeX Communications® announced its latest release of Supervisor Assist, the one-click coaching solution for service agents to help enterprises transform customer care. Compatible with Cisco, Avaya, Genesys and other leading contact center technology vendors, Supervisor Assist is now available through a growing network of channel partners, including Arrow Systems Integration, Strategic Products and Services, TeleTech, and World Wide Technology. Continue reading CafeX and Partners Help Contact Center Operators Cut Costs, Streamline Operations
Verint Announces Latest Version of Its Web and Social Intelligence Suite
Verint® announced the launch of the latest version of its Web and Social Intelligence Product Suite, deployed by security and intelligence government agencies, as well as enterprise and critical infrastructure organizations around the world. Continue reading Verint Announces Latest Version of Its Web and Social Intelligence Suite
Medallia Launches New Powerful Self-Service Capabilities
Medallia announced a powerful update to Medallia Experience Cloud™ called Admin Suite that gives companies even greater control over their customer feedback programs. With Admin Suite, companies can now – without assistance from Medallia or systems integrators – author customer surveys from scratch, modify existing surveys that are already live, and create new reports from survey data. Continue reading Medallia Launches New Powerful Self-Service Capabilities
Global Tech Leader Robert Youngjohns Joins InMoment Board
InMoment, the leader in customer experience (CX) intelligence, today announced that Robert Youngjohns, a software luminary and former EVP, general manager, Hewlett Packard Enterprise (HPE) Software, has been appointed to the company’s Board of Directors. Continue reading Global Tech Leader Robert Youngjohns Joins InMoment Board