A recent consumer survey conducted by global customer experience expert, Webhelp, has revealed that only 9% of those asked claimed to use electronic devices for work while they were travelling. Continue reading Is The Era of Working While Travelling Dead?
Ricoh announces its ongoing partnership with Premier League football club West Ham United, to modernise their IT services and impact business processes. Continue reading UK Premier League club partners with Ricoh to deliver cost savings, IT and business process transformation
Usain Bolt ran 100m in 9.58 seconds. This world record made him a household name sparking global media interest. This news required little translation, it spoke clearly to everyone. As it turns out, people like ‘fast’, especially in terms of customer communications. In the age of digital technology, waiting patiently for a response no longer feels acceptable. Customers want rapid, yet tactile, communication in their own language. Continue reading Speaking your customer’s language
LivePerson, a leading provider of cloud mobile and online business messaging solutions, is powering a new mobile messaging option at Hawaiian Airlines, giving travelers a simpler and faster way to connect with the airline. Two-way SMS messaging is an innovative and low-stress solution for passengers to receive personal customer service assistance, rather than the industry-standard voice call and IVR tree. Continue reading LivePerson and Hawaiian Airlines launch innovative mobile messaging for airline travelers
Computer Age Management Services Pvt. Ltd. (CAMS), India’s largest Mutual Fund transfer agency serving the Indian Asset Management industry for over two decades has upgraded its contact centre technology with Aspect® Unified IP® for advanced routing, proactive contact, and agent empowerment capabilities for its in-bound and out-bound services. Continue reading CAMS chooses Aspect Software to Create Personalized, True Omni-Channel Experience for investors
Netcall plc and MatsSoft Ltd, provider of the leading cloud Low-code platform, MATS®, have announced that the companies have joined forces, with Netcall plc acquiring MatsSoft. The enlarged company of more than 225 staff and 700 customers creates a new force in helping customers digitally transform their businesses and improve customer engagement. Continue reading Netcall and Low-code software provider MatsSoft join forces to help organisations drive digital transformation