NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations announced that it has appointed Dennis Fois as President and Chief Operating Officer to strengthen its executive team. Continue reading NewVoiceMedia appoints President and Chief Operating Officer to strengthen U.S. presence
Liquid Voice, one of the UK’s leading providers of interaction recording, quality management and analytics, has announced the appointment of Mark Biggin as Project Manager. In this role, he will be managing the project office which is responsible for installations on behalf of the company’s reseller partners situated throughout the UK and Ireland.
Continue reading Liquid Voice Expands Project Management Team To Meet Increasing Demand For Call Recording
Customer experience technology specialist Sabio has identified Ten Key Steps that organisations should follow to help ensure the success of their Speech Analytics deployments. Continue reading Ten Key Steps that businesses should follow to ensure Speech Analytics Success
The numbers are in, and InMoment has a lot to celebrate. The pioneering customer experience (CX) intelligence platform, which has its European headquarters in Birmingham, saw strong success across many fronts during the first six months of 2017, including unparalleled levels of new business acquisition, strong validation of both its current platform and innovation vision, and important investments in leadership. Continue reading InMoment Celebrates Record-breaking Sales, Strong Validation for CX Technology and Future Vision
InMoment, the leader in customer experience intelligence, announced that its new Discover™ technology is the winner of a Gold Stevie® Award by the 2017 International Business AwardsSM. This prestigious award for Discover comes just days after the product was announced a finalist in the SaaS awards in addition to being named New Product of the Year by the American Business Awards earlier this year. Continue reading InMoment’s Discover Receives International Award for Unique Ability to Augment Human Intelligence
Five9, a leading provider of cloud software for the enterprise contact centre market, announced that it has been selected by a leading international consumer technology manufacturer to address the company’s customer service and sales efforts. Providing cutting-edge solutions to consumers, the move to Five9 allows the manufacturer to provide an amazing customer experience, regardless of the type of interaction. Continue reading International Manufacturer of Consumer Technology Selects Five9 to Enhance Customer Service Capabilities
The Association of Public-Safety Communications Officials (APCO) International and IBM announced that APCO International’s new guide card software called APCO IntelliCommä will use IBM Watson Speech-to-Text and Watson Analytics to significantly enhance the scripted criteria guidance used by 9-1-1 emergency telecommunicators nationwide. Continue reading Association of Public-Safety Communications Officials (APCO) International Taps IBM Watson Capabilities to Evaluate and Report on Emergency Calls