Noble Systems, a global leader in omnichannel contact centre technology solutions, presented its annual Select Noble Users Group Awards at the company’s 2017 SNUG EMEA conference – a gathering of Noble Systems clients and partners – held at the end of June at The Lowry Hotel in Manchester, UK. Continue reading Noble Systems Announces Award Winners at SNUG 2017 EMEA
Daily Archives: August 3, 2017
Telstra and Content Guru Deliver Next-gen Customer Engagement
Australian leading telecommunications and technology company, Telstra and cloud contact centre specialist Content Guru have announced a partnership to deliver next-generation customer experience services. Continue reading Telstra and Content Guru Deliver Next-gen Customer Engagement
TeleWare celebrates its 25th anniversary
TeleWare’s chief innovation officer Paul Millar looks forward to the next 25 years… 25 years is a long time in technology. When we started TeleWare some 25 years ago there was no Google, no smart phones, no social media and mobile telephony was only in its infancy. Continue reading TeleWare celebrates its 25th anniversary
Mattersight Issued New Patent For Chatbot that Understands Different Personalities & Behavior
Mattersight Corporation, the pioneer in personality-based software applications, has received a new patent which combines the companyâs speech analytics and predictive behavior models to create artificial intelligence (AI) algorithms capable of generating chatbot communication that is both humanized and personalized. Continue reading Mattersight Issued New Patent For Chatbot that Understands Different Personalities & Behavior
New Head of Client and Business Development joins Parseq’s Finance & Administration division
Harvey Hieke joins Parseq’s Finance & Administration division as their new Head of Client and Business Development. Harvey brings with him over 29 years in the BPO industry and forms part of the senior leadership team working alongside Managing Director, Craig Naylor-Smith. Continue reading New Head of Client and Business Development joins Parseq’s Finance & Administration division
Fuze Scales Operations in Response to Global Enterprise Demand in First-Half 2017
Fuze, the leading cloud-based communications solution provider for the modern global enterprise announced that it marked the first half of 2017 with substantial growth, including a 51 percent increase in subscription revenue Year-Over-Year (YOY). Fuze continues to demonstrate its unique ability to scale for and serve the large enterprise segment. The company’s strong, continued momentum signals the market demand for a truly unified enterprise communications platform that delivers insights and empowers productivity. Continue reading Fuze Scales Operations in Response to Global Enterprise Demand in First-Half 2017