The world’s No. 1 cloud customer experience platform is here. NICE announced the launch of NICE inContact CXone™, the cloud platform that empowers organizations to provide an exceptional customer experience by acting smarter and responding faster to ever-changing consumer expectations. Continue reading NICE inContact Introduces CXone – the World’s No. 1 Cloud Customer Experience Platform
Monthly Archives: July 2017
Say hello to Team Knowhow: The UK’s new expert services brand
Rolling out across the UK from today, Team Knowhow will provide a local, one-stop, expert tech service. Dixons Carphone, Europe’s leading electrical, telecoms and services retailer, today announces the launch of Team Knowhow, a national network of local experts which will help install, support, upgrade or fix customer’s kit – bringing together the very best of the Geek Squad and Knowhow brands. Continue reading Say hello to Team Knowhow: The UK’s new expert services brand
Echo Managed Services appoints programme director
Outsourced customer contact specialist Echo Managed Services has appointed a programme director to deliver its new cloud-based billing solution for the global utility market. Continue reading Echo Managed Services appoints programme director
Senior appointment for marketing tech firm
Manchester-headquartered marketing technology brand ResponseTap has further strengthened its management team with the recruitment of a Head of Customer Success. The newly-created position has been filled by Barry Cochrane, who joins the Call Intelligence specialist with more than 20 years’ customer service experience. Continue reading Senior appointment for marketing tech firm
DialogTech Launches Dashboard Insights: Omni-Channel Marketing Reports from the World Leader in Phone Call Analytics
DialogTech, the leading provider of actionable marketing analytics for phone calls announced the launch of Dashboard Insights, fully customizable and visually stunning reports that set the standard for how marketers measure and analyze the impact of phone calls on the customer journey. Continue reading DialogTech Launches Dashboard Insights: Omni-Channel Marketing Reports from the World Leader in Phone Call Analytics
InMoment Celebrates Record-breaking Sales, Strong Validation for CX Technology and Future Vision
The numbers are in, and InMoment has a lot to celebrate. The pioneering customer experience (CX) intelligence platform saw strong success across many fronts during the first six months of the year, including unparalleled levels of new business acquisition, strong validation of both its current platform and innovation vision, and important investments in leadership. Continue reading InMoment Celebrates Record-breaking Sales, Strong Validation for CX Technology and Future Vision
Mitel Named a Leader in Gartner Magic Quadrant for Unified Communications for Fourth Consecutive Year
Mitel®, a global leader in enterprise communications, has been acknowledged as a Leader for the fourth consecutive year in the Gartner Magic Quadrant for Unified Communications. Continue reading Mitel Named a Leader in Gartner Magic Quadrant for Unified Communications for Fourth Consecutive Year