The world’s No. 1 cloud customer experience platform is here. NICE announced the launch of NICE inContact CXone™, the cloud platform that empowers organizations to provide an exceptional customer experience by acting smarter and responding faster to ever-changing consumer expectations. Continue reading NICE inContact Introduces CXone – the World’s No. 1 Cloud Customer Experience Platform
Monthly Archives: July 2017
Say hello to Team Knowhow: The UK’s new expert services brand
Rolling out across the UK from today, Team Knowhow will provide a local, one-stop, expert tech service. Dixons Carphone, Europe’s leading electrical, telecoms and services retailer, today announces the launch of Team Knowhow, a national network of local experts which will help install, support, upgrade or fix customer’s kit – bringing together the very best of the Geek Squad and Knowhow brands. Continue reading Say hello to Team Knowhow: The UK’s new expert services brand
Echo Managed Services appoints programme director
Outsourced customer contact specialist Echo Managed Services has appointed a programme director to deliver its new cloud-based billing solution for the global utility market. Continue reading Echo Managed Services appoints programme director
Senior appointment for marketing tech firm
Manchester-headquartered marketing technology brand ResponseTap has further strengthened its management team with the recruitment of a Head of Customer Success. The newly-created position has been filled by Barry Cochrane, who joins the Call Intelligence specialist with more than 20 years’ customer service experience. Continue reading Senior appointment for marketing tech firm
DialogTech Launches Dashboard Insights: Omni-Channel Marketing Reports from the World Leader in Phone Call Analytics
DialogTech, the leading provider of actionable marketing analytics for phone calls announced the launch of Dashboard Insights, fully customizable and visually stunning reports that set the standard for how marketers measure and analyze the impact of phone calls on the customer journey. Continue reading DialogTech Launches Dashboard Insights: Omni-Channel Marketing Reports from the World Leader in Phone Call Analytics
InMoment Celebrates Record-breaking Sales, Strong Validation for CX Technology and Future Vision
The numbers are in, and InMoment has a lot to celebrate. The pioneering customer experience (CX) intelligence platform saw strong success across many fronts during the first six months of the year, including unparalleled levels of new business acquisition, strong validation of both its current platform and innovation vision, and important investments in leadership. Continue reading InMoment Celebrates Record-breaking Sales, Strong Validation for CX Technology and Future Vision
Mitel Named a Leader in Gartner Magic Quadrant for Unified Communications for Fourth Consecutive Year
Mitel®, a global leader in enterprise communications, has been acknowledged as a Leader for the fourth consecutive year in the Gartner Magic Quadrant for Unified Communications. Continue reading Mitel Named a Leader in Gartner Magic Quadrant for Unified Communications for Fourth Consecutive Year
Sonus Accelerates and Simplifies Enterprise Unified Communications Migration with Sonus Advantage
Sonus Networks introduced a bundled solution, Sonus Advantage, that will help enterprises deploy unified communications (UC) more quickly, easily and securely in their networks. Sonus Advantage addresses the growing need among enterprises to quickly adapt their network capabilities as they transition from legacy-based TDM communications to IP-based UC. Continue reading Sonus Accelerates and Simplifies Enterprise Unified Communications Migration with Sonus Advantage
No Calls Please, We’re British!
Bank customers in the UK politely prefer not to speak to a human adviser by phone when approaching their bank for help, even in cases of fraud, according to research by Avaya, the global leader in delivering superior customer experiences. Continue reading No Calls Please, We’re British!
How brands need to adopt a new model to deliver meaningful conversations
By Neil Titcomb, Regional Sales Director Northern Europe at Eptica... The growing importance of customer experience is fundamentally changing how companies are structuring and delivering service to consumers. The old model of a voice-centric call centre that was expanded piecemeal to cover new channels is simply too labour-intensive and fails to deliver the fast, consistent and high quality conversations that today’s consumers are demanding. Continue reading How brands need to adopt a new model to deliver meaningful conversations
Adobe Transforms Personalisation With Artificial Intelligence
Today’s most successful brands already use data science to personalise experiences and address customer needs. Brands are increasingly building internal statistical models and algorithms to tailor experiences and yet most are not fully leveraging artificial intelligence (AI) technology. Continue reading Adobe Transforms Personalisation With Artificial Intelligence
NewVoiceMedia celebrates double win in Corporate Vision’s 2017 Technology Innovator Awards
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been awarded twice in Corporate Vision’s 2017 Technology Innovator Awards. The company was named Best Contact Centre Solutions Provider by the monthly publication and won the Innovation Award for its ContactWorld technology. Continue reading NewVoiceMedia celebrates double win in Corporate Vision’s 2017 Technology Innovator Awards
Motorola Solutions Strengthens Its Next-Generation 911 Software Portfolio with Acquisition of Airbus DS Communications
Motorola Solutions announced that it has executed a definitive agreement with Airbus SE (stock exchange symbol: AIR) under which the company will acquire Plant Holdings, Inc., which holds the Airbus DS Communications business. Terms of the transaction were not disclosed. Continue reading Motorola Solutions Strengthens Its Next-Generation 911 Software Portfolio with Acquisition of Airbus DS Communications
Adrian Flux saves more than 100 Norwich insurance jobs
King’s Lynn-based Adrian Flux Insurance Services has saved more than 100 insurance jobs in Norwich affected by the proposed closure of the Swinton office on Rosary Road. Swinton announced the planned closure of its call centre in the city in April, putting the jobs of 146 staff at risk. Continue reading Adrian Flux saves more than 100 Norwich insurance jobs
Why you need to give your employees the freedom to perform on every call
By Holger Reisinger, VP, Business Solutions, Jabra… For people who talk to customers for a living like call center agents, traders, IT supporters or private bankers, great conversations are key to driving customer satisfaction. However, customer satisfaction is under pressure. Continue reading Why you need to give your employees the freedom to perform on every call