Vee24 Platform Release: Chatbots, Intelligent-Routing, KPIs & Analytics

Vee24, the Boston-based leader in live customer engagement announces the availability of Version 10 of their live engagement platform. This release unifies the full breadth of live engagement capabilities — text chat, voice chat, video chat, co-browsing & screen sharing — into a single platform experience, with continued support across desktop, tablet, and mobile devices. Continue reading Vee24 Platform Release: Chatbots, Intelligent-Routing, KPIs & Analytics

SVL Business Solutions Ramps Up Support Team With New Senior Appointment

SVL Business Solutions, the UK’s most experienced provider of multimedia interaction recording and advanced contact centre applications, has appointed Catriona Connelly as Support Manager. Based at the company’s headquarters in East Kilbride, she will be responsible for the day-to-day running of the service desk and support teams to ensure the delivery of outstanding levels of support to users operating in a wide range of market sectors across the UK. Continue reading SVL Business Solutions Ramps Up Support Team With New Senior Appointment

IPsoft Awarded New U.S. Patent for its Virtual Cognitive Agent Amelia

After an extensive approval process, IPsoft was granted an important patent directly associated with Amelia, the company’s AI platform. This patent forms an integral part of Amelia’s first iteration and has since been incorporated into her cognitive infrastructure. It has served a vital role in turning Amelia into the most preeminent cognitive technology in the artificial intelligence space. Continue reading IPsoft Awarded New U.S. Patent for its Virtual Cognitive Agent Amelia

New BroadSoft CC-One Apps Enhance Cloud Contact Centre Capabilities for Enterprise Call Centres

BroadSoft, a global market leader in cloud business software for unified communication as a service (UCaaS), and provider of collaboration and contact center as a service (CCaaS) announced significant enhancements to its omni-channel cloud contact center solution. Continue reading New BroadSoft CC-One Apps Enhance Cloud Contact Centre Capabilities for Enterprise Call Centres

IPsoft’s Amelia Expands Financial Services Experience with New Role at Digital Bank, Nordnet

IPsoft, the leading digital labor company announced that Nordnet, a digital Nordic bank serving Sweden, Norway, Denmark and Finland will integrate Amelia to enhance their current customer relations program. Beginning this fall, IPsoft’s Amelia, the most comprehensive and human artificial intelligence platform available on the market today, will enable Nordnet to scale customer interactions as Nordnet’s new digital employee. Continue reading IPsoft’s Amelia Expands Financial Services Experience with New Role at Digital Bank, Nordnet

Zappix Announces Customer Service Visual IVR Solution for the Hearing Impaired

The new Visual IVR for the hearing impaired from Zappix offers a better call experience for individuals who are deaf or hard of hearing by using a visual representation of an Interactive Voice Response (IVR) call menu on a smartphone or computer screen. The new Hearing Impaired IVR offers callers an intuitive, convenient and foolproof visual interaction which simplifies their communication with use of a touch screen instead of old phone prompts. Continue reading Zappix Announces Customer Service Visual IVR Solution for the Hearing Impaired