Vee24, the Boston-based leader in live customer engagement announces the availability of Version 10 of their live engagement platform. This release unifies the full breadth of live engagement capabilities — text chat, voice chat, video chat, co-browsing & screen sharing — into a single platform experience, with continued support across desktop, tablet, and mobile devices. Continue reading Vee24 Platform Release: Chatbots, Intelligent-Routing, KPIs & Analytics
Daily Archives: August 22, 2017
SVL Business Solutions Ramps Up Support Team With New Senior Appointment
SVL Business Solutions, the UK’s most experienced provider of multimedia interaction recording and advanced contact centre applications, has appointed Catriona Connelly as Support Manager. Based at the company’s headquarters in East Kilbride, she will be responsible for the day-to-day running of the service desk and support teams to ensure the delivery of outstanding levels of support to users operating in a wide range of market sectors across the UK. Continue reading SVL Business Solutions Ramps Up Support Team With New Senior Appointment
IPsoft Awarded New U.S. Patent for its Virtual Cognitive Agent Amelia
After an extensive approval process, IPsoft was granted an important patent directly associated with Amelia, the company’s AI platform. This patent forms an integral part of Amelia’s first iteration and has since been incorporated into her cognitive infrastructure. It has served a vital role in turning Amelia into the most preeminent cognitive technology in the artificial intelligence space. Continue reading IPsoft Awarded New U.S. Patent for its Virtual Cognitive Agent Amelia
New BroadSoft CC-One Apps Enhance Cloud Contact Centre Capabilities for Enterprise Call Centres
BroadSoft, a global market leader in cloud business software for unified communication as a service (UCaaS), and provider of collaboration and contact center as a service (CCaaS) announced significant enhancements to its omni-channel cloud contact center solution. Continue reading New BroadSoft CC-One Apps Enhance Cloud Contact Centre Capabilities for Enterprise Call Centres
Delta is first U.S. airline to offer video chat with Reservations team
Delta Air Lines’ latest innovative test program at Ronald Reagan Washington National Airport (DCA) allows customers to video chat from the airport with a specialist — a first for U.S. airlines. Continue reading Delta is first U.S. airline to offer video chat with Reservations team
IPsoft’s Amelia Expands Financial Services Experience with New Role at Digital Bank, Nordnet
IPsoft, the leading digital labor company announced that Nordnet, a digital Nordic bank serving Sweden, Norway, Denmark and Finland will integrate Amelia to enhance their current customer relations program. Beginning this fall, IPsoft’s Amelia, the most comprehensive and human artificial intelligence platform available on the market today, will enable Nordnet to scale customer interactions as Nordnet’s new digital employee. Continue reading IPsoft’s Amelia Expands Financial Services Experience with New Role at Digital Bank, Nordnet