Serenova, the most globally scalable contact center-as-a-service (CCaaS) provider, announced that Pascal Vincent has joined the company as Chief Technology Officer. Vincent brings deep technical and market experience to Serenova’s management team, having led the development and delivery of industry-leading contact center products throughout his career.
“Pascal has an impressive record of building product and engineering teams that bring winning products to market,” said Tom Schollmeyer, CEO of Serenova. “His deep technical ability and contact center market knowledge, along with his passion for customer engagement represent a distinct advantage for Serenova as we continue to invest in our teams, products and services.”
“I’ve been following Serenova’s evolution over the last several years and it is clear that the company is well positioned in the market as the world’s most globally scalable CCaaS platform provider,” said Vincent. “It is essential that we hold ourselves to the highest standards of stability and reliability while delivering ongoing innovation to our customers who provide a world-class customer experience to their markets.”
As the former Vice President of Engineering at inContact, Vincent brings more than a decade of engineering experience in developing cloud contact center solutions to Serenova. With inContact and through their acquisition by NICE, Vincent oversaw all aspects of the company’s engineering and product development activities, with emphasis on scalability and quality in software delivery. Prior to his time at inContact/NICE, Vincent help key engineering positions at StayinFront, the University of Alaska, and Manpower France.