Technology

Intradiem Provides Real-time Intraday Insights and Automation for NICE inContact CXone Users to Reduce Costs and Improve Agent Performance

NICE inContact announced that Intradiem has joined the DEVone developer program and is providing a real-time intraday automation platform available on CXexchange marketplace. Products available on CXexchange are designed to integrate with NICE inContact CXone™, the world’s #1 cloud customer experience platform. Intradiem provides a real-time Intraday Automation platform for contact centers that extends CXone Workforce Optimization with a solution that reduces costs and improves agent performance and engagement.

NICE inContact CXone users will benefit from Intradiem’s real-time Intraday Automation platform for contact centers by gaining access to a broad range of real-time automation use cases that reduce costs and benefit agents and customers. To address growing complexity, the ability to adjust schedules and automate manual processes has become mission critical in the modern contact center.

“Intradiem is excited for this partnership with NICE and inContact and being part of CXexchange,” said Matt McConnell, CEO for Intradiem. “Our solution helps contact centers reduce costs and combined with CXone provides contact centers a complete infrastructure.”

NICE inContact CXone users will benefit from Intradiem’s real-time Intraday Automation Platform by allowing them to:

  • Gain access to a broad range of real-time automation use cases that reduce costs and benefit agents and customers.
  • Empower employees by giving them the schedule flexibility and development needed to thrive
  • Increase productivity and lower costs through significant bottom-line benefits

“To streamline contact center operations, companies need real-time data,” said Paul Jarman, CEO of inContact. “Intraday automation and workforce optimization enhancements help them achieve real improvements that help them meet their business goals. We welcome Intradiem as part of the CXexchange marketplace.”

NICE inContact CXone empowers organizations to provide an exceptional customer experience by acting smarter and responding faster to ever-changing consumer expectations. To meet the needs of organizations of all sizes, CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence—all on an Open Cloud Foundation.

DEVone offers partners broad tools and resources to enable them to create new applications on CXone including over 250 available APIs, extensive documentation and support, and access to an online developer community. Companies interested in how Intradiem works with CXone can visit CXexchange to view the application, see a demo and read reviews. CXexchange is a centralized, state-of-the-art marketplace for developers to market and sell their CXone-based applications.