Fonolo, the leader in cloud-based call-back solutions for the contact center, is proud to announce a global partnership with Acticall Sitel Group, a world-leading provider of customer experience solutions. Continue reading Fonolo Partners with Acticall Sitel Group to Provide Call-Back Solutions that Improve the Contact Centre Experience
Daily Archives: December 13, 2017
Eckoh celebrates four years of PCI DSS compliant speech payments with Premier Inn
Two thirds of contact with UK contact centres is via the telephone, so adding speech-enabled interfaces remains a critical part of being able to offer all channels of engagement. Continue reading Eckoh celebrates four years of PCI DSS compliant speech payments with Premier Inn
Genesys Bubbles Up as Clear Market Leader in Multichannel Cloud Contact Center, Says Independent Analyst Firm
Genesys®, a global leader in omnichannel customer experience and contact center solutions, has been named a leader in Ovum’s 2017-2018 Decision Matrix.* The report, Selecting a Multichannel Cloud Contact Center Solution, recognized Genesys as the vendor with the biggest market impact compared to other vendors evaluated in the Decision Matrix. Continue reading Genesys Bubbles Up as Clear Market Leader in Multichannel Cloud Contact Center, Says Independent Analyst Firm
Over record-breaking Cyber Weekend, customer service messaging is clear winner with 160% year over year growth
LivePerson, the leading provider of cloud mobile and online business messaging solutions, reported a record amount of growth in messaging communications through its platform during Cyber Weekend, the five-day period between Thanksgiving and Cyber Monday. Continue reading Over record-breaking Cyber Weekend, customer service messaging is clear winner with 160% year over year growth
Nuance Expands Vision and Leadership of Cognitive Innovation Group (CIG), Making AI Real for the Enterprise
Nuance announced the expansion of its Cognitive Innovation Group (CIG) which is focused on applying the latest advancements in machine learning and AI to augment, automate and improve customer service across channels. First launched in 2012, CIG’s AI Lab incubated and unveiled Nina, the first conversational AI solution for mobile customer service, and spearheaded research, and roll out, of Nuance’s Human Assisted Virtual Assistant (HAVA) solution, which is now branded as Nina Coach. Continue reading Nuance Expands Vision and Leadership of Cognitive Innovation Group (CIG), Making AI Real for the Enterprise
Optus Business Offers Industry’s Most Modern Customer Experience Management Platform To Australian Businesses
Optus Business expanded its customer experience management solutions with the launch of Optus Customer Engagement Management as a Service (CEMaaS), providing Australian businesses with a single, cloud-hosted package to improve their customer relationships. Continue reading Optus Business Offers Industry’s Most Modern Customer Experience Management Platform To Australian Businesses
Altitude Announces the Appointment of Daniel Lopez as Vice President for Latin America
Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, announced that Daniel Lopez has been appointed Vice President for Latin America. Continue reading Altitude Announces the Appointment of Daniel Lopez as Vice President for Latin America