Rant & Rave announces it has been appointed by Fortnum & Mason, the world renowned luxury retail brand, to enhance its customer experience programme and maximise the quantity and quality of customer feedback. Continue reading Fortnum & Mason adopts Rant & Rave’s Fast Feedback to drive its customer experience programme
Daily Archives: December 5, 2017
2018’s Five Top Technology Issues for effective Digital Customer Engagement
Digital customer engagement technology specialist Sabio has identified its Five Top Trends to help organisations deliver an improved customer experience during 2018 and beyond. Continue reading 2018’s Five Top Technology Issues for effective Digital Customer Engagement
Five-star communications technology for luxury Adare Manor
ALE, operating under the Alcatel-Lucent Enterprise brand, announced that the luxury Adare Manor in Limerick, Republic of Ireland, has selected a state-of-the-art telephony and BYOD Mobile Guest Softphone solution for its guests and staff. The transformation is part of a large-scale refurbishment in preparation for its bid to host the 2026 Ryder Cup. Continue reading Five-star communications technology for luxury Adare Manor
Vodat Extends ICT Capability With the Acquisition of Axonex
Vodat Communications Group (Vodat), backed by Maven Capital Partners, has extended its ICT capability with the acquisition of Cheltenham based Axonex Limited, a Cisco Gold Partner. The two businesses are joining forces to form a group with an enhanced solution set that will benefit both customer bases and create an excellent platform for increased organic growth. Continue reading Vodat Extends ICT Capability With the Acquisition of Axonex
New Mitel Survey Highlights the Role of Machine-to-People Interactions in Transforming Customer Experience
New research from Mitel® reveals a vast majority of IT decision-makers surveyed agree on the value machine-to-people interactions hold for unlocking the secret to improving customer experience. More than 75 percent also say they plan on tying together devices, emerging technologies, and communications and collaboration capabilities within two years to enable such interactions. Four out of 10 expect an increase in revenue by doing so. Continue reading New Mitel Survey Highlights the Role of Machine-to-People Interactions in Transforming Customer Experience
Enghouse Interactive Releases TouchPoint Agent for Microsoft Office 365, Offers Free 30-day Trial
Enghouse Interactive, a leading developer of a comprehensive portfolio of contact center software and services, announced the immediate availability of TouchPoint Agent, a rich call center solution for Microsoft Office 365 and Skype for Business Online. Continue reading Enghouse Interactive Releases TouchPoint Agent for Microsoft Office 365, Offers Free 30-day Trial