Verint® announced that it has been named the global leader for WFO software by Pelorus Associates in the firm’s new Understanding the Global Market for Workforce Optimization Solutions report. In this analysis, Verint is cited for more than 43 percent worldwide market share, as well as for holding the leading market share for interaction recording and quality management, core applications of workforce optimization suites according to Pelorus Associates. Continue reading New Research Names Verint Global Leader in Contact Centre, Back Office and Branch Office Applications
Daily Archives: December 15, 2017
Smarsh Adds Voice Archiving Offering With Acquisition of London-based Cognia
Smarsh®, providing information archiving solutions for compliance, e-discovery and risk management, has completed the acquisition of Cognia, a worldwide leader in cloud-based voice archiving, audio search and analytics. Smarsh will leverage Cognia’s intellectual property and development resources to offer its global customer base enhanced capabilities around mobile and fixed-line voice communication – alongside a market-leading range of electronic communications – within The Archiving Platform. Continue reading Smarsh Adds Voice Archiving Offering With Acquisition of London-based Cognia
Free Business Phone System Integration with Zoho CRM and Salesforce
Cloud telephony provider Zadarma has announced official integration with two largest CRM systems in the world, Salesforce and Zoho CRM. This collaboration provides users with all the necessary telephony functionality combined with the CRM-system tools and features. Continue reading Free Business Phone System Integration with Zoho CRM and Salesforce
NICE Partners with Brightstar, Expanding Investment in the Southeast Asia Market
NICE announced a new strategic partnership with Brightstar India, a leading mobile device and IT infrastructure management company. The collaboration will support a regional launch of NICE Uptivity, the comprehensive scalable workforce optimization solution for the small and medium-sized enterprise (SME) market. Continue reading NICE Partners with Brightstar, Expanding Investment in the Southeast Asia Market
Jefferson County, Colorado Selects NICE Inform for New Consolidated 9-1-1 Centre Merging Eight Regional Centres
NICE announced that the Jefferson County Consolidated Communications Center Authority (JeffCom) will be deploying the full suite of NICE Inform communications recording and incident intelligence solutions to ensure the highest levels of service and public safety for residents of Jefferson County, Colorado. Continue reading Jefferson County, Colorado Selects NICE Inform for New Consolidated 9-1-1 Centre Merging Eight Regional Centres
FCR Announces Nearshore Expansion With New Tijuana, Baja Operations
FCR, the premier provider of outsourced live agent call center and business process solutions, announced its plans to open a new nearshore contact center in Baja California, Mexico. The site, located just minutes away from San Diego, California, is centered within the heart of Tijuana’s International Business Park and provides easy access and close proximity to the US-Mexico border crossing. Continue reading FCR Announces Nearshore Expansion With New Tijuana, Baja Operations