Directors’ Club United Kingdom are delighted to announce Nuance as the winner of the Virtual Customer Assistant Innovation category of this year’s UK National Innovation Awards (The Nationals). Continue reading Nuance Wins UK National Innovation Award 2017 For Virtual Customer Assistant Technology
Daily Archives: December 8, 2017
Sitel to create 300 new jobs in Plymouth
With a nationwide network of contact centres, global outsourcing leader Sitel is one of the big employers in the South West. Continuing the growth of their well-established operation in Plymouth, Sitel is set to create a further 300 jobs in January and February 2018. Continue reading Sitel to create 300 new jobs in Plymouth
Action Fraud launches 24/7 helpline to combat cyber attacks against businesses, charities and organisations
Action Fraud, the national fraud and cyber crime reporting centre, has launched a 24/7 live cyber-attack helpline. During its pilot since October 2016, Action Fraud’s 24/7 cyber helpline received 377 reports which were then disseminated to the National Cyber Crime Unit (NCCU) or local forces. Continue reading Action Fraud launches 24/7 helpline to combat cyber attacks against businesses, charities and organisations
Thrive Homes’ App Delivers 1st Touch Self-Service To Transform Customer Engagement
Hertfordshire-based housing association Thrive Homes has launched an innovative app that provides a new way for customers to interact with the organisation via Apple Store or Google Play. The myThrive self-service app uses 1st Touch digital software from Aareon UK to offer a range of online customer self-service requests 24/7 via smartphones and tablets. The app is an important part of Thrive’s digital approach to customer engagement. Continue reading Thrive Homes’ App Delivers 1st Touch Self-Service To Transform Customer Engagement
MeaningCloud Radically Simplifies the Use of Text Analytics in Voice of the Customer and Voice of the Employee Applications With Their New Vertical Packs
MeaningCloud, a leading company in text analytics and deep semantic analysis, announced the launch of its first Vertical Packs, focused on the analysis of the Voice of the Customer and the Voice of the Employee. The Packs provide a version of their analytical solutions adapted to the needs of Marketing, Customer Experience, or Human Resources executives. Continue reading MeaningCloud Radically Simplifies the Use of Text Analytics in Voice of the Customer and Voice of the Employee Applications With Their New Vertical Packs
Cyara Honoured With Frost & Sullivan Excellence Award
Cyara, provider of the leading customer experience assurance platform, announced that it has been selected as a Frost & Sullivan Excellence Award recipient. The Frost & Sullivan Excellence Awards recognise companies around the globe that have risen above the competition and demonstrate outstanding performance. Continue reading Cyara Honoured With Frost & Sullivan Excellence Award