Qualfon, a leading business process outsourcing (BPO) and contact center service provider, announced that it has acquired Dialog Direct, a BPO company that provides lead generation, sales, and customer support services to more than 100 clients in the automotive, retail, financial services, healthcare, and consumer packaged goods industries. Dialog Direct has more than 3,500 employees with ten locations in the United States and one location in Costa Rica. Continue reading Qualfon Acquires Dialog Direct →