Optus Business has partnered with NICE inContact to deliver NICE inContact CXone™, the company’s cloud-based, customer experience software throughout Australia. NICE inContact CXone™ improves a company’s ability to capture real-time information across the channels which customers use to contact a business, including online, instore and mobile.
This enables a business to interact with customers seamlessly between channels, creating a better customer experience.
The cloud, multi-channel solution will provide Optus Business customers an easily deployed solution, with no on-premise infrastructure or upfront costs. In addition, NICE inContact CXone has a flexible, scalable model that is able to address immediate operational needs and grow with the business.
Cam Harris, Director Digital Business Solutions, Optus Business said: “Today’s customers expect a seamless contact experience whether connecting via phone, app or chat. Businesses want solutions that are easy to deploy, cost effective and improve productivity.
“Optus Business is pleased to bring the multi-channel solution to our Australian customers who are striving to deliver exceptional customer experiences with a reliable, quick solution,” said Mr Harris.
Darren Rushworth, APAC President for NICE said: “Our partnership with Optus Business represents a key milestone in the global expansion of NICE inContact and our efforts to help businesses move faster and work smarter. Businesses in Australia now have access to an affordable solution – with full support – previously deemed too complex to integrate.”
The partnership is an extension of the longstanding relationship between Optus and NICE, which acquired inContact in November 2016.