AI Saves Money and Creates Frustration-Free Customer Service

Inbenta, the natural language search and conversational platform powered by artificial intelligence announced the findings of a Chatbot Consumer and Business Survey, which examines the key insights shaping today’s opinions and outlooks on chatbots and AI. The findings include perspectives from more than 1,000 consumers and business executives across the globe. Continue reading AI Saves Money and Creates Frustration-Free Customer Service

57% Companies in Southeast Asia Reveal Speech Analytics Helps Discover ‘Root Cause’ of Customer Experience Failures

Uniphore Software Systems recently released the ‘Executive Survey: Drivers for Deploying Speech Analytics’, a market report commissioned by Uniphore and conducted by Opus Research, highlighting growing importance of deploying speech analytics to significantly improve customer experience. Continue reading 57% Companies in Southeast Asia Reveal Speech Analytics Helps Discover ‘Root Cause’ of Customer Experience Failures

CloudCherry’s Predictive Analytics Enhancements Give Companies the Customer Experience Edge

CloudCherry, a leading Customer Experience Management company announced significant enhancements to its CX platform’s predictive analytics engine, reducing the time required to analyze customer feedback at scale, reveal insights and predict trends. Continue reading CloudCherry’s Predictive Analytics Enhancements Give Companies the Customer Experience Edge