CTIntegrations LLC, a leading software development and system integration company focused on the contact center segment, is pleased to announce the addition of Altura Communication Solutions as an authorized reseller of the CT Suite™ solution. CT Suite is CTIntegrations’ software-based contact center platform that provides the interface for omnichannel automation, management, and routing of a wide range of agent tools and customer data.
“With their experience in multiple system integration, their extensive managed services offerings, and their outstanding service-oriented team, Altura is a welcome addition to the CTIntegrations reseller network,” said David Garlich, CEO of CTIntegrations. “All of us here at CTIntegrations are excited about this partnership and working together to help customers leverage their contact center solution to add value to their operations, deliver a more satisfying experience across multiple channels, and achieve their sales and services goals.”
Altura has offices nationwide and is a leading provider of unified communications and data networking solutions. The company also provides managed and professional services to enterprises, with extensive experience serving customers in healthcare, government, education, and other key industries. In addition to being one of Avaya’s largest Diamond Business Partners and a Cisco Select Business Partner, Altura has key strategic partnerships across a full suite of converged voice, video, wireless, and data network solutions.
According to Bob Blazek, CEO and President of Altura, “CTIntegrations brings our customers a tremendous productivity tool, enabling an omnichannel contact center solution across email, chat, and video, for a seamless contact center interaction, with an easy and friendly user experience.”
CTIntegrations’ CT Suite R3.0 is a web client solution that provides contact center agents with a single pane of glass across all channels, including a new collaboration channel and enhancements to reporting and search functionalities. The solution provides client-side and server-side integration of communication controls and screen pops with a wide array of contact center and back-office applications, with capabilities accessible anywhere via any device.