Outsourced customer contact centre Ventrica who won Gold in the ‘Best Outsourced Contact Centre’ category at the ECCCSAs is to target Australian organisations who are looking to expand globally on-line and who need centralised 24/7 customer service.
Founder and Managing Director of UK based Ventrica, Dino Forte commented, “We were absolutely thrilled and honoured to win Gold in this category. To be recognised as the best outsourced contact centre in Europe is truly phenomenal. Being judged by the industry’s most prestigious awards and coming top amongst a list of global players is just the icing on the cake at the end of what was a fabulous year for us.”
Ventrica to help Australian companies target Europe with “exceptional customer service”
“With our strong native speaking multi-lingual team we are already working for both UK and global brands across different European countries to provide 24/7 customer support services. In 2018, we plan to expand our team still further and will be actively targetting Australian organisations who want to target Europe and beyond. With the recent launch of Amazon in Australian we anticipate more and more Oz-based companies will explore the opportunities of ecommerce at home and overseas. Ventrica can provide a centralised outsourced resource for brands who recognise the vital importance of offering exceptional 24/7 customer service over a choice of channels from voice through to webchat in a range of languages including English, German, French, Dutch, Spanish and Italian.”
According to analyst Gartner, customer service is one of the top priorities for senior executives and acts as a major competitive advantage for organisations.
The ECCCSAs were handed out a glittering awards dinner at Battersea Park’s Evolution in London on 28th November attended by 1,100 leading figures from the contact centre and customer service industry. The award was presented to the Ventrica team by BBC TV host Fiona Bruce and five times Olympic Gold medallist, Sir Steve Redgrave.
“Winning an ECCCSA this year was not easy. The robust face to face judging process was carried out by judges who are very experienced and recognised across our industry. And each entry was judged through a two-stage process which included both panel presentations and site judging visits,” Ann-Marie Stagg, Chair of the Judges, ECCCSA.
In October 2017 Ventrica opened its second 14,000sq ft. site in Southend breaking new ground in contact centre design and creating capacity for up to 800 staff. Earlier in June, the company won ‘Best Outsourcing Partnership’ for its work with McCarthy & Stone and ‘Advisor of the Year’ at the South East Contact Centre Awards. Also in June it was announced that Ventrica had been shortlisted for a record five categories in the European Contact Centre & Customer Service Awards including ‘Best Outsourced Contact Centre’, ‘Best Large Contact Centre’, ‘Employer of the Year’, ‘Best Multilingual Contact Centre’ and ‘Best Outsourcing Partnership’.