Voxtelesys, a top-tier VoIP service provider committed to delivering advanced voice, data, routing and compliance solutions, announced the addition of the 3CX IP PBX to its suite of customer contact solutions. This open-standard, software-based IP phone system now brings premium Voxtelesys SIP service to the industry’s most popular IP phones both on-premise or in the cloud.
To further integration of the 3CX IP PBX and Voxtelesys services the company has also released a 3CX Dynamic Caller ID plugin. This solution seamlessly unites the power of Voxtelesys’ dynamic caller ID service with the popular 3CX PBX phone systems widely used by outbound call centers.
By partnering with 3CX, Voxtelesys now provides an end-to-end telco solution—from deploying and supporting the 3CX PBX to maintaining the best-in-class SIP network your calls traverse. The already robust Voxtelesys services, including SIP trunking, dynamic caller ID, custom call routing, and CNI services, are now enhanced by 3CX IP PBX capabilities such as web conferencing, softphones, and smartphone clients – without the cost and management headaches of an ‘old style’ phone system or the limitations of a shared cloud PBX. 3CX powered by Voxtelesys promises to reduce costs while improving customer service.
Dynamic caller ID gives outbound call centers a local dialing presence throughout US and Canada, enabling higher call answer rates, improved customer experience and compliance with TCPA regulations. By cleanly integrating this powerful service directly into 3CX phones, call centers can now make calls anywhere in the US using a callback number that automatically matches the area code of the region they are calling. A simple plugin installation is all it takes to boost the capabilities of existing 3CX PBX phones and effortlessly enable dynamic caller ID before a call is ever placed by an agent.