3CLogic unveiled its new solution featuring native integration within the ServiceNow® platform. With this new solution, enterprise organizations can now operate their call centres from a single, consolidated platform leveraging a unified agent and administrator experience to simplify the delivery of high quality customer engagement and support. Continue reading 3CLogic Native Integration with ServiceNow Combines the Power of Two Platforms for Holistic Customer Care
Daily Archives: May 9, 2018
Qualtrics Introduces Mobile In-App Software Development Kit for Leading Customer Experience Platform
Qualtrics, the leader in experience management, announced the availability of a mobile in-app software development kit (SDK) available for its comprehensive Qualtrics Customer Experience (CX) Platform. Continue reading Qualtrics Introduces Mobile In-App Software Development Kit for Leading Customer Experience Platform
Retail Report: 80% of Retail Customers First Try to Resolve Their Issue Online Before Contacting Customer Service
Contact centres play a critical role in a retailer’s success. Professional agents who are well integrated with the company have a significant impact on sales, customer satisfaction, and loyalty. At the same time, advances in digital technology and artificial intelligence are broadening the role of contact centres in providing customer service across the customer service journey. Continue reading Retail Report: 80% of Retail Customers First Try to Resolve Their Issue Online Before Contacting Customer Service