As the customer experience continues to evolve and omni-channel engagement becomes more commonplace, the appetite for automated customer self-service – such as text-based chatbots – is leading many businesses to take steps to deploy technologies to make this a reality. Continue reading Successful automated customer self-service can only be achieved through mastery of natural language processing, says Aspect Software
Monthly Archives: June 2018
Robot productivity fluctuates just as much as human productivity does
Surely robots don’t get tired, can work 24/7, are fully skilled at what they are programmed to do, and don’t have any pesky motivational issues – so their productivity must always be consistently high? Absolutely not. This is according to Neil Bentley, Non-Executive Director & Co-Founder of ActiveOps, a leading provider of digital operations management solutions. Continue reading Robot productivity fluctuates just as much as human productivity does
Decathlon Pro and Diabolocom partner to deliver excellent customer service for sport customers
Decathlon Pro, the professional equipment and gear subsidiary of popular French brand Decathlon, has chosen Diabolocom for the management of its customer experience. Continue reading Decathlon Pro and Diabolocom partner to deliver excellent customer service for sport customers
Salesforce to invest in its UK business over five years to support growing customer base
Salesforce, the global leader in CRM, plans to invest more than $2.5 billion over the next five years to fuel the growth of its UK business. The company is making the announcement ahead of participating in Prime Minister May’s Tech Investment Roundtable hosted at 10 Downing Street. Continue reading Salesforce to invest in its UK business over five years to support growing customer base
Teleopti partners with ViPcom to deliver outstanding solutions for superior customer experience
Teleopti, a top, global provider of workforce management (WFM) software, is proud to announce its partnership with ViPcom, the specialist in the Dutch market for customer contact solutions and optimization. Together, Teleopti and ViPcom will take ensure their customers to provide an excellent experience for their customers, all while involving and engaging their employees. Continue reading Teleopti partners with ViPcom to deliver outstanding solutions for superior customer experience
Vonage Expands Advanced Omnichannel Cloud Contact Centre Solution to Vonage Business Cloud Customers
Vonage, a business cloud communications leader announced an expansion of its contact centre footprint. The Company now offers its advanced omnichannel contact centre product suite, Vonage CX Cloud, to businesses of all sizes using its cloud-native unified communications platform, Vonage Business Cloud (VBC). Continue reading Vonage Expands Advanced Omnichannel Cloud Contact Centre Solution to Vonage Business Cloud Customers