Eckoh, the global provider of secure payment products and customer contact solutions, has won the Best End-to-End Customer Engagement Provider award at the recent TMT Awards 2018. Continue reading Best end-to-end Customer Engagement Provider 2018 award goes to the Eckoh Experience
Monthly Archives: June 2018
West Corporation Acquires AVOKE
West Corporation announced it has acquired the assets of AVOKE from Raytheon Company. AVOKE provides true end-to-end call experience analytics, enhancing West’s comprehensive portfolio of voice, text and unified communication solutions. Continue reading West Corporation Acquires AVOKE
Resilient plc announce significant new service for reducing financial crime
Resilient plc is pleased to announce a new service, smartnumbers fraud detection, aimed at reducing the high cost of fraud and ensuring the protection of customer identities. This ground-breaking service, the first of its kind in the UK, reduces a firm’s exposure to telephone fraud and the corresponding damage to revenue and reputation from fraudulent transactions. Continue reading Resilient plc announce significant new service for reducing financial crime
DEKRA Automotive solutions enhance their remote car sales with Diabolocom’s innovative contact centre solutions
DEKRA Automotive Solutions, the market leader for business services in the automotive industry, enlisted Diabolocom’s innovative call centre technology to increase efficiency in their telephone campaigns and drive sales. Continue reading DEKRA Automotive solutions enhance their remote car sales with Diabolocom’s innovative contact centre solutions
New Avaya IP Office “One App for Unified Communications” Now Available Globally
Avaya announced that the new Avaya IP Office™ release is now available globally. Avaya IP Office helps businesses drive greater productivity and streamline collaboration through a single application for all communications channels, meetings, team collaboration and content sharing. Continue reading New Avaya IP Office “One App for Unified Communications” Now Available Globally
UNICEF Selects CGS Chile to Provide Fundraising Support
CGS, a global provider of business applications, enterprise learning and outsourcing services, today announced that UNICEF, the United Nations International Children’s Education Fund, selected CGS business process outsourcing (BPO) for customer support and outbound sales to aid the program’s donor initiative in Chile. Continue reading UNICEF Selects CGS Chile to Provide Fundraising Support