If digital transformation (DX) is using digital technologies to create new business models and change markets, then the journey has only just begun according to a new IDC white paper commissioned by Avaya.1 The study of nearly 800 enterprise companies across 15 countries showed this and other constructive insights for organizations planning their transformation strategies. Continue reading Digital Transformation Journey Just Beginning According to Global Research Study
Monthly Archives: June 2018
Clarabridge Cited As A Strong Performer in AI-Fueled Speech Analytics
Clarabridge, the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, announced it has been named a Strong Performer in the Forrester Research, Inc. June 2018 report, The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018. Continue reading Clarabridge Cited As A Strong Performer in AI-Fueled Speech Analytics
Dimension Data acquires a majority stake in e2y to strengthen global digital commerce capabilities
Dimension Data announced the acquisition of a majority of e2y, an award-winning digital commerce consultancy with a track record for executing state-of-the-art business transformation projects to its global clients, for an undisclosed sum. Continue reading Dimension Data acquires a majority stake in e2y to strengthen global digital commerce capabilities
Microsoft and M&S launch strategic partnership aimed at transforming the retail experience using the power of AI
Microsoft and M&S have announced the signing of a strategic partnership focused on testing the integration of Microsoft AI technologies into M&S’s customer experience, stores and wider operations. Continue reading Microsoft and M&S launch strategic partnership aimed at transforming the retail experience using the power of AI
Vapour Cloud becomes approved Avaya partner
West Yorkshire-headquartered tech specialist Vapour Cloud has become only the sixth organisation in the UK to achieve approved Avaya Cloud Solutions partner status through BT Wholesale. Continue reading Vapour Cloud becomes approved Avaya partner
Interactions Wins Customer Contact Week ‘Omnichannel Provider of the Year’ Award
Interactions, LLC, the leading provider of Intelligent Virtual Assistants (IVAs) for enterprise brands, announced the company has been named ‘Omnichannel Provider of the Year’ by Customer Contact Week, at the esteemed conference’s CCW Excellence Awards gala. Continue reading Interactions Wins Customer Contact Week ‘Omnichannel Provider of the Year’ Award