Hyperoptic, the UK’s leading alternative full-fibre broadband provider, announces the appointment of two seasoned professionals to key positions within its customer service leadership team. Continue reading Hyperoptic Welcomes Two Industry Experts to Bolster Customer Service Leadership Team
Daily Archives: January 16, 2024
Emplifi Appoints Ohad Hecht To CEO Role As Company Moves Into Accelerated Growth Mode
Emplifi, a leading customer engagement platform, announced Ohad Hecht as its new CEO. Hecht takes over the top leadership position during a pivotal time for Emplifi as the company transitions from “build-mode” into an accelerated growth phase. Continue reading Emplifi Appoints Ohad Hecht To CEO Role As Company Moves Into Accelerated Growth Mode
Vodafone and Microsoft sign 10-year strategic partnership to bring generative AI, digital services and the cloud to more than 300 million businesses and consumers
Vodafone and Microsoft Corp., announced a new, far-reaching 10-year strategic partnership that leverages their respective strengths in offering scaled digital platforms to more than 300 million businesses, public sector organizations, and consumers across Europe and Africa. Continue reading Vodafone and Microsoft sign 10-year strategic partnership to bring generative AI, digital services and the cloud to more than 300 million businesses and consumers
Puzzel Unveils “The State of Contact Centres 2024” Survey
Puzzel, the leading European CCaaS provider, released the State of Contact Centres 2024 survey, one of the most comprehensive European surveys to date on the emerging trends, challenges and opportunities that are reshaping the CX landscape for organisations in Europe. Continue reading Puzzel Unveils “The State of Contact Centres 2024” Survey
Twilio Announces CEO Transition
Twilio has announced that Khozema Shipchandler, formerly President of Twilio Communications, has been appointed Chief Executive Officer and will join the company’s Board of Directors, effective immediately. Continue reading Twilio Announces CEO Transition
Medallia Named a Leader in IDC MarketScape for Voice of the Customer Applications
Medallia, Inc., the global leader in customer and employee experience, announced the company has been recognized as a Leader in the IDC MarketScape Voice of the Customer (VoC) Applications 2023-2024 Vendor Assessment (doc #US50052123, November 2023). Continue reading Medallia Named a Leader in IDC MarketScape for Voice of the Customer Applications