Dixa, the conversational customer service platform, announces its strategic partnership with Ada, the AI-native customer service automation company. Together, the two companies will deliver seamless AI-powered automation across the entire customer journey. Continue reading Dixa announces partnership with Ada to deliver nextgen AI-powered customer service experiences
Daily Archives: January 17, 2024
Genesys Appoints Daniel Bailey as Senior Vice President, Regional Sales Leader for EMEA
Genesys, a global cloud leader in AI-powered experience orchestration, announced Daniel Bailey has joined the company as senior vice president and regional sales leader of Europe, Middle East and Africa (EMEA). Continue reading Genesys Appoints Daniel Bailey as Senior Vice President, Regional Sales Leader for EMEA
Avaya Positioned by Aragon Research as a Leader in Intelligent Contact Centre Solutions
Avaya, a global leader in customer experience solutions, announced it has been named for the fifth consecutive year as a Leader in The Aragon Research Globe™ for Intelligent Contact Centres (ICC) 2024, for the Avaya Experience Platform™ with AI transforming the contact centre powering virtual agents and enhancing the customer experience. Continue reading Avaya Positioned by Aragon Research as a Leader in Intelligent Contact Centre Solutions