Arvato CRM Solutions has strengthened its senior sales team with the addition of two new directors to support its continued growth, following a string of new contract wins. Continue reading Arvato CRM Solutions bolsters senior sales team following string of contract wins
Monthly Archives: December 2023
NICE CXone Named Outright CCaaS Leader In ISG Provider Lens 2023 Report
NICE announced that CXone, the industry’s leading AI Cloud platform, has been named the outright Leader in ISG Provider Lens Contact as a Service (CCaaS) 2023 report out of 22 vendors evaluated. Continue reading NICE CXone Named Outright CCaaS Leader In ISG Provider Lens 2023 Report
Aircall Appoints Scott Chancellor as CEO
Aircall, the customer communication and engagement platform, announced that Scott Chancellor will join the company as Chief Executive Officer (CEO), effective immediately. Continue reading Aircall Appoints Scott Chancellor as CEO
BSH Group expands consumer offerings using customer journey insights from Medallia Experience Orchestration
Medallia, the global leader in customer and employee experience, announced that BSH Group, a global leader in the home appliance industry, has used Medallia Experience Orchestration to understand the journeys of its customers, fuelling its transformational expansion from business-to-business (B2B) into the direct-to-consumer market. Continue reading BSH Group expands consumer offerings using customer journey insights from Medallia Experience Orchestration
NICE Named a Leader in Customer Engagement Platforms by Top Analyst Firm
NICE announced that it has been named a Leader in Omdia Customer Engagement Platforms, 2023–24 research report, out of 14 vendors evaluated. NICE also scored the highest out of the vendors evaluated in the Partners and Ecosystem category. Continue reading NICE Named a Leader in Customer Engagement Platforms by Top Analyst Firm
Gartner Predicts 50% of Consumers Will Significantly Limit Their Interactions with Social Media by 2025
A perceived decay in the quality of social media platforms will drive 50% of consumers to abandon or significantly limit their interactions with social media by 2025, according to Gartner, Inc.
Continue reading Gartner Predicts 50% of Consumers Will Significantly Limit Their Interactions with Social Media by 2025