NICE announced that Carnival UK of the Carnival Corporation and PLC, the world’s largest cruise operator group, has selected NICE CXone to revolutionize guest experiences by consolidating contact centre operations on to a unified, AI-powered platform. Continue reading Carnival UK To Revolutionize Guest Experience Leveraging NICE CXone’s Platform
Daily Archives: January 25, 2024
UK small businesses prioritise customers over financial growth in 2024
Aircall, the customer communication and engagement platform, launches The Voice of SMBs 2024 global report. Continue reading UK small businesses prioritise customers over financial growth in 2024
LDC exits Kerv following transformational growth journey
LDC, the private equity investor which is part of Lloyds Banking Group, has exited its investment in leading cloud and digital services provider Kerv following a transformational growth journey. Continue reading LDC exits Kerv following transformational growth journey
8×8 Announces New Technology Partner Ecosystem Tier to Empower Technology Partners to Solve Compelling Business Use Cases
8×8, a leading integrated cloud communications platform provider, announced SellWith8™, an exclusive tier within the 8×8 Technology Partner Ecosystem, allowing technology partners to solve compelling business use cases for customers. Continue reading 8×8 Announces New Technology Partner Ecosystem Tier to Empower Technology Partners to Solve Compelling Business Use Cases
ServiceNow announces five-year strategic alliance with Visa
ServiceNow, the leading digital workflow company making the world work better for everyone, announced a five‑year strategic alliance with Visa, a world leader in digital payments, to transform payment services. Continue reading ServiceNow announces five-year strategic alliance with Visa
Ericsson announces leadership changes to the Executive Team
Ericsson announces the appointment of Senior Vice President Niklas Heuveldop as new Head of Business Area Global Communications Platform and CEO of Vonage. Mr. Heuveldop who has headed Market Area North America since 2017, will take up his new position on February 1, 2024. Continue reading Ericsson announces leadership changes to the Executive Team