More than half (55%) of Customer Experience Management (CXM) leaders plan to invest US $1 million or more in generative AI (GenAI) in the next 12-18 months, with 16% of leaders expecting to spend more than $10 million. Continue reading Survey Reveals 55% of CXM Leaders Plan to Invest $1 Million or more in GenAI in Next 12-18 Months
Daily Archives: January 23, 2024
Findel transforms customer experience with IPI’s Contact Centre as a Service solution
IPI, the Contact Centre specialist and solutions provider, has announced that educational resources supplier Findel has successfully migrated its entire Customer Service operations to IPI’s pioneering cloud-based solution, ElasticCX. Continue reading Findel transforms customer experience with IPI’s Contact Centre as a Service solution
Verint Secures $49 Million Contract to Increase CX Automation for Leading Healthcare Company
Verint® announced the booking of a contract valued at more than $49 million from a leading US healthcare company to increase CX automation in their customer operations. Continue reading Verint Secures $49 Million Contract to Increase CX Automation for Leading Healthcare Company
Five9 Announces Availability of Intelligent CX Platform on Google Cloud Marketplace
Five9 announced the availability of the Five9 Intelligent CX Platform on Google Cloud Marketplace. This offering provides Google Cloud customers with the ability to simplify procurement and billing, enable faster go-to-market on the Five9 platform while leveraging Google Cloud spend. Continue reading Five9 Announces Availability of Intelligent CX Platform on Google Cloud Marketplace