Howard Williams, Commercial Director of Parker Software explains how customer service teams can enjoy efficient, consistent customer service while maintaining the human touch, by embracing AI… Continue reading Integrated automation: How AI is reshaping customer interactions in contact centres
Daily Archives: January 30, 2024
Kore.ai Secures $150 Million Strategic Growth Investment to Drive AI-powered Customer and Employee Experiences for Global Brands
Kore.ai, a leader in enterprise conversational and generative AI platform technology, announced $150 million in funding. Continue reading Kore.ai Secures $150 Million Strategic Growth Investment to Drive AI-powered Customer and Employee Experiences for Global Brands
Noetica Attains ISO 27001:2022 Certification for the Design Delivery and Support of Customer Contact Systems
Noetica – A British company, developing software products for the global contact centre market is proud to announce that it has attained its – ISO 27001:2022 certification (Certificate number: 436982024). Continue reading Noetica Attains ISO 27001:2022 Certification for the Design Delivery and Support of Customer Contact Systems
Sensée launches Surge emergency response service
Work-from-home CX specialist Sensée has launched an emergency response service for organisations needing extra trained personnel at short notice to manage spikes in customer contact. Continue reading Sensée launches Surge emergency response service
Vista Equity Partners Completes Acquisition of EngageSmart
EngageSmart, a leading provider of vertically tailored customer engagement software and integrated payments solutions, announced the completion of its acquisition by an affiliate of Vista Equity Partners (“Vista”), a leading global investment firm focused exclusively on enterprise software, data and technology-enabled businesses, for $23.00 per share in cash, valuing the Company at approximately $4.0 billion. Continue reading Vista Equity Partners Completes Acquisition of EngageSmart