Calabrio, the workforce performance company, announced its new suite of Bot Analytics tools for Quality Management (QM). Bot Analytics gives contact centres more performance data and insights to streamline and enhance the user experience. Continue reading Calabrio Introduces AI-Driven Bot Analytics to Enhance Quality Management
Monthly Archives: April 2024
Calabrio Unveils AI-Powered Interaction Summary for Enhanced Contact Centre Efficiency
Calabrio has announced general availability of its new generative artificial intelligence (GenAI)-powered Interaction Summary feature. Continue reading Calabrio Unveils AI-Powered Interaction Summary for Enhanced Contact Centre Efficiency
Sytel Automates the Contact Centre
Sytel, a UK-based vendor of a Contact Center as a Service (CCaaS) cloud platform, has predicted that as automation is introduced to manage service levels in the contact centre, the need for supervisor intervention will be reduced by 90%+. Continue reading Sytel Automates the Contact Centre
Khoros Unveils A Generative AI-Powered Platform That Will Revolutionize Self-Service Customer Care
Khoros, a leader in digital customer engagement software, announced the patent-pending next-gen Khoros Customer Care Cloud. Continue reading Khoros Unveils A Generative AI-Powered Platform That Will Revolutionize Self-Service Customer Care
Zoom Workplace now generally available
Zoom announced the general availability of Zoom Workplace, the company’s AI-powered collaboration platform, including new features to help users reimagine teamwork, facilitate connections, and improve productivity — all within the Zoom experience users trust and love. Continue reading Zoom Workplace now generally available
UserTesting Unveils New Feedback Engine and Broadens AI Capabilities to Surveys
UserTesting, a SaaS leader in experience research and insights, announced a major milestone with the launch of the UserTesting Feedback Engine alongside significant updates to the UserTestingⓇ Human Insight Platform. Continue reading UserTesting Unveils New Feedback Engine and Broadens AI Capabilities to Surveys