8×8, a leading integrated cloud contact centre and unified communications platform provider, announced the availability of 8×8 Ballot It!, an AI-powered self-service solution that aims to empower UK citizens with the latest and most relevant election information and help boost voter turnout in regional and national elections. Continue reading 8×8 Launches AI-Powered Solution for Councils to Help Increase Electoral Engagement and Reduce Local Authorities’ Election Workloads
Daily Archives: May 30, 2024
NICE Drives Organisations to Effectively Manage Entire CX Workforce with New Back-Office Capabilities
NICE announced the launch of new industry-leading WFM capabilities, enabling organisations to effortlessly manage their front and back office workstreams in the digital era. Continue reading NICE Drives Organisations to Effectively Manage Entire CX Workforce with New Back-Office Capabilities
Medallia Named a Leader in Text Mining and Analytics by Independent Research Firm
Medallia, the global leader in customer and employee experience, announced it has been recognised as a leader in The Forrester Wave™: Text Mining and Analytics Platforms, Q2 2024. This report evaluated 11 service providers based on 26 criteria. Continue reading Medallia Named a Leader in Text Mining and Analytics by Independent Research Firm