Outsourcing specialist Sigma Connected has announced it is working with E.ON Next to relocate 100 employees to Sigma Connected’s Mitchells Plain offices, based in the township to the south of Cape Town, so employees can work closer to their homes. Continue reading Sigma Connected announces its first international customer service operation from Cape Town township
Monthly Archives: July 2024
Sinch Named a Leader in the 2024 Gartner® Magic Quadrant™ for CPaaS for the Second Consecutive Year
Sinch announced that the company has once again been positioned as a Leader in the 2024 Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS). Continue reading Sinch Named a Leader in the 2024 Gartner® Magic Quadrant™ for CPaaS for the Second Consecutive Year
InMoment Sets a New Standard in CX with AI-Based Conversational Intelligence and Contact Centre Data Analysis
InMoment®, a leader in Experience Improvement (XI)™ solutions, announced the infusion of generative AI into its cutting-edge Conversational Intelligence solution. Continue reading InMoment Sets a New Standard in CX with AI-Based Conversational Intelligence and Contact Centre Data Analysis