TTEC Holdings, Inc., a leading global CX technology and services innovator for AI-enhanced CX, celebrated the grand opening of its new site in Cairo’s Maadi Technology Park last week, marking a significant expansion of its operations in Egypt. Continue reading TTEC Egypt Expands with New Cairo Site, Welcomes Leading On-Demand Payment Solutions Client
Monthly Archives: February 2025
8×8 Announces 8×8 Aftersale Assist
8×8, Inc., the industry’s most integrated Platform for CX that combines Contact Centre, Unified Communication, and CPaaS APIs, announced the 8×8 Aftersale Assist™ solution enabling retailers to reduce returns, improve customer experiences, and drive revenue growth. Continue reading 8×8 Announces 8×8 Aftersale Assist
Pega Agent Experience Powers More Reliable AI Agents Through Trusted Enterprise Workflows
Pegasystems, the Enterprise Transformation Company™, announced Pega Agent Experience™ – a revolutionary set of new API capabilities in Pega’s market-leading workflow automation and orchestration solution to deliver trustworthy AI agents. Continue reading Pega Agent Experience Powers More Reliable AI Agents Through Trusted Enterprise Workflows
96% of businesses report AI has met or exceeded expectations, finds Medallia study
Medallia, the global leader in customer and employee experience has released its latest report, What CX Practitioners Really Think of AI, which has revealed that organisations are doubling down on artificial intelligence. Continue reading 96% of businesses report AI has met or exceeded expectations, finds Medallia study
Zoho Corporation Announces Zia Agents
Zoho Corporation a global technology company, expands the scope of Zia with the announcement of Zia Agents, Agent Studio, and Agent Marketplace. Together, these solutions empower enterprises to access, build, and distribute intelligent, autonomous digital agents across their organizations. Continue reading Zoho Corporation Announces Zia Agents
Smarsh Acquires CallCabinet
Smarsh®, the global leader in communications data and intelligence, announced that it has acquired CallCabinet, a pioneer in cloud-native compliance call recording and analytics technology. Continue reading Smarsh Acquires CallCabinet