Monthly Archives: July 2026

Partnerships

Observe.AI Announces Strategic Collaboration Agreement with AWS to Accelerate Adoption of AI Agents for Customer Experience

Observe.AI announced a multi-year strategic collaboration agreement with Amazon Web Services (AWS) to help enterprises deploy AI Agents for CX across customer service operations at scale. Continue reading Observe.AI Announces Strategic Collaboration Agreement with AWS to Accelerate Adoption of AI Agents for Customer Experience →

Technology

8×8 Delivers Flexible, Consumption-Based UC Solution for Direct Resell Partners with 8×8 Small Business

8×8, Inc., a leading global business communications platform provider, has launched 8×8 Small Business, a new self-serve, consumption-based offering that gives direct resell partners more flexibility to win and serve small and medium businesses (SMBs), with no fixed seat counts, annual licences, or obligation to bundle tools their customers don’t need. Continue reading 8×8 Delivers Flexible, Consumption-Based UC Solution for Direct Resell Partners with 8×8 Small Business →

Corporate News

BBVA Goes Beyond Satisfaction Surveys and Uses AI to Measure the Real Customer Experience

BBVA is forging ahead with the development of new AI-generated customer experience metrics that bring together information from multiple customer touchpoints, including phone conversations, complaints, and interactions through the website and mobile app, all in compliance with applicable data protection regulations. Continue reading BBVA Goes Beyond Satisfaction Surveys and Uses AI to Measure the Real Customer Experience →