NiCE announced an expanded strategic partnership with IGT Solutions to accelerate AI-first customer experience transformation for global enterprises. Through the NiCE Strategic Partner Program (SPP), IGT Solutions, a leading provider of digital and data-driven solutions, will deploy NiCE’s award-winning CX AI platform, CXone Mpower, to deliver proactive, intelligent, and human-centred customer experiences. Continue reading NiCE and IGT Solutions Accelerate AI-First CX Transformation for Global Brands with CXone Mpower
All posts by Sam Heggie-Collins
Content Guru Recognised as ‘Vendor of the Year’ at the UK IT Industry Awards 2025
Content Guru, a leading global cloud Customer Experiences (CX) technology provider, has been awarded the accolade of “Vendor of the Year” at the prestigious UK IT Industry Awards 2025. This accolade recognises Content Guru’s sustained global growth, market leadership, customer satisfaction, and continued investment in research, development, and charitable initiatives. Continue reading Content Guru Recognised as ‘Vendor of the Year’ at the UK IT Industry Awards 2025
UJET Acquires Spiral to Accelerate Its AI Roadmap and Help Customers Analyse Customer Data at Scale
UJET, a leader in AI-powered contact centre innovation, announced the acquisition of Spiral, a conversational analytics and AI company specializing in deep customer feedback and interaction intelligence. Continue reading UJET Acquires Spiral to Accelerate Its AI Roadmap and Help Customers Analyse Customer Data at Scale
GetVocal secures Series A funding to bring trustworthy conversational agents to European enterprises
GetVocal, Europe’s leading provider of conversational AI agents for enterprise customer support, today announced the closing of a $26 million Series A investment round led by Creandum with participation from Elaia and Speedinvest, bringing GetVocal’s total fundraising to $30 million. Continue reading GetVocal secures Series A funding to bring trustworthy conversational agents to European enterprises
NiCE Appoints Arun Chandra as COO to Lead Newly Formed Global Customer Operations
NiCE, the world’s leading AI-powered customer experience (CX) platform provider, today announced the appointment of Arun Chandra as Chief Operating Officer (COO), effective December 1, 2025. Continue reading NiCE Appoints Arun Chandra as COO to Lead Newly Formed Global Customer Operations
Telefónica Germany Selects Amdocs to Deploy GenAI Use Cases and Extend its Billing Platform
Amdocs, a leading provider of software and services to communications and media companies, announced an expanded collaboration with Telefónica Germany, one of Germany’s largest quad-play service providers, to deploy new GenAI use cases and extend its billing platform for both consumer and enterprise services for an additional three years. Continue reading Telefónica Germany Selects Amdocs to Deploy GenAI Use Cases and Extend its Billing Platform