Upstream Works, an omnichannel contact centre solutions company, announced AgentNow, featuring on-demand customer service. Continue reading Upstream Works Announces AgentNow Solution for Instant Customer Service On Demand
All posts by Sam Heggie-Collins
RingCentral Expands Global Footprint and Drives Adoption Momentum of RingCX
RingCentral, a leading provider of AI-driven cloud business communications, contact centre, video, and hybrid event solutions, announced its native, AI-powered contact centre, RingCX,™ touts more than 1,000 features, has extended global availability, increased adoption, and added new CRM integrations. Continue reading RingCentral Expands Global Footprint and Drives Adoption Momentum of RingCX
CallMiner Delivers Generative AI Capabilities to Drive Improved Contact Centre and Customer Experience Outcomes
CallMiner, the leading provider of conversation intelligence to improve CX, announced the availability of new and enhanced generative AI features, extending the rich AI capabilities already available in the company’s platform. Continue reading CallMiner Delivers Generative AI Capabilities to Drive Improved Contact Centre and Customer Experience Outcomes
NICE Launches Next Generation of Enlighten Copilot
NICE announced the next generation of Enlighten Copilot designed specifically for supervisors and CX decision-makers powered by purpose-built AI. This innovative solution addresses the critical market demand for AI-powered augmentation for the increasingly complex operational and analytical work of CX leaders. Continue reading NICE Launches Next Generation of Enlighten Copilot
Noetica Partners with Talkdesk to Deliver Advanced Outbound Dialling and Campaign Management Solutions
Noetica – A company, developing software products for the global contact centre market, announced a new partnership with Talkdesk®, a global AI-powered contact centre leader for enterprises of all sizes, with the launch of Talkdesk Advanced Dialer. Continue reading Noetica Partners with Talkdesk to Deliver Advanced Outbound Dialling and Campaign Management Solutions
Netigate acquires Lumoa to better harness the power of feedback
Netigate, a European leader in experience management solutions, announced the acquisition of Lumoa, the first customer experience platform to offer Generative AI technology. Continue reading Netigate acquires Lumoa to better harness the power of feedback