All posts by Sam Heggie-Collins

Thoughtonomy Continues Push for Quality Standards Within Automation Industry as IEEE Publishes Global Standard for Robotic and Intelligent Automation

Thoughtonomy, the leading Intelligent Automation platform provider, announced its involvement in IEEE 2755.1™ – Guide for Taxonomy for Intelligent Process Automation Product Features and Functionality. Continue reading Thoughtonomy Continues Push for Quality Standards Within Automation Industry as IEEE Publishes Global Standard for Robotic and Intelligent Automation

TMC names Avaya OneCloud platform for Unified Communications and Contact Center a 2019 Communications Solutions Product of the Year Award Winner

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced that TMC, a global, integrated media company, has awarded the Avaya OneCloud™ unified communications and contact centre platform a 2019 Communications Solutions Products of the Year Award. Continue reading TMC names Avaya OneCloud platform for Unified Communications and Contact Center a 2019 Communications Solutions Product of the Year Award Winner

RingCentral Signs Agreement with Fujitsu Across EMEA to Offer RingCentral’s Cloud Communications and Contact Centre Solutions for Digital Workplace Transformation

RingCentral UK, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly-owned subsidiary of RingCentral, announced an agreement with Fujitsu to provide enterprises across EMEA with cloud communications and contact centre solutions for enhanced mobility, workforce productivity, and customer engagement. Continue reading RingCentral Signs Agreement with Fujitsu Across EMEA to Offer RingCentral’s Cloud Communications and Contact Centre Solutions for Digital Workplace Transformation

Twilio Conversations Creates Meaningful, Cross-channel Connections with Customers At Scale

Twilio, the leading cloud communications platform, announced Twilio Conversations, an API that enables developers to build conversational experiences for their customers across multiple messaging channels. Integrating various messaging channels and maintaining the infrastructure to support group messaging and cross-channel conversations presents a complicated technical challenge for businesses. Continue reading Twilio Conversations Creates Meaningful, Cross-channel Connections with Customers At Scale

Warwick Analytics partnership with Ember helps enhance omnichannel analytics offer

Customer experience specialist, Ember, has enriched its analytics capability through a new partnership with Warwick Analytics. The partnership means that the Warwick Analytics’ PrediCX solution, which applies machine learning to accelerate gathering insights using text analytics, can be used by Ember in analytics work. Continue reading Warwick Analytics partnership with Ember helps enhance omnichannel analytics offer

LogMeIn Named a Challenger in Gartner’s 2019 Magic Quadrant for Unified Communications as a Service, Worldwide

LogMeIn announced that Gartner, Inc. has named LogMeIn as a Challenger in the 2019 Magic Quadrant for Unified Communications as a Service, Worldwide*. 2019 marks the first year that LogMeIn has been included in this Magic Quadrant with the launch earlier this year of GoToConnect. LogMeIn was also named a Leader in Gartner’s most recent Magic Quadrant for Meeting Solutions*. Continue reading LogMeIn Named a Challenger in Gartner’s 2019 Magic Quadrant for Unified Communications as a Service, Worldwide