Avaya, a global leader in solutions to enhance and simplify communications and collaboration, and RingCentral, a leading provider of global enterprise cloud communications, collaboration and contact centre solutions announced general availability of the highly anticipated Avaya Cloud Office™ by RingCentral® solution. Continue reading Avaya and RingCentral Announce Avaya Cloud Office is Now Generally Available
All posts by Sam Heggie-Collins
IT Naturally moves to Talkdesk
Talkdesk® announced IT Naturally selected Talkdesk as its contact centre solution. A leading provider of IT support and transformation, IT Naturally chose Talkdesk to support business continuity initiatives, keep operations moving forward and equip agents with best-in-class tools to work from anywhere. Continue reading IT Naturally moves to Talkdesk
Enghouse Vidyo Helps Health Systems Scale Telemedicine To Mitigate Coronavirus Risk
Vidyo (Enghouse Vidyo), a leader in embedded video technology, announced a program to help its telemedicine clients dramatically scale to combat the Coronavirus pandemic. Continue reading Enghouse Vidyo Helps Health Systems Scale Telemedicine To Mitigate Coronavirus Risk
AVANT Communications Deploys 8×8 to Modernise Its Communications and Video Collaboration
8×8 announced that AVANT Communications, a platform for IT decision-making for next generation technologies, has deployed the 8×8 X Series Unified Communications as a Service (UCaaS) solution to help enhance the employee experience for their mobile and remote workforce in the United States and United Kingdom. Continue reading AVANT Communications Deploys 8×8 to Modernise Its Communications and Video Collaboration
Sinch and Wavy Join Forces to Accelerate Innovation and Drive Growth in Latin America
Sinch AB, a global leader in cloud communications for mobile customer engagement, has agreed to combine with Wavy to advance innovation globally and to build a leading position in next-generation conversational marketing in Latin America and around the world. Continue reading Sinch and Wavy Join Forces to Accelerate Innovation and Drive Growth in Latin America
Sensée announces 1000 new UK work-at-home contact centre jobs
Homeworking specialist Sensée is creating 500 new permanent and 500 new temporary positions to meet the growing demand from its clients for work-at-home staff. Continue reading Sensée announces 1000 new UK work-at-home contact centre jobs
Activate Group Ltd Keeping UK’s Key Workers on the Road with Rapid Transition to Remote Customer Service Team Using 8×8
8×8 announced it has enabled Activate Group Limited (AGL) to keep the UK’s key workers on the road by transitioning its contact centre staff to work remotely in just 24 hours with the 8×8 cloud communications solution. Continue reading Activate Group Ltd Keeping UK’s Key Workers on the Road with Rapid Transition to Remote Customer Service Team Using 8×8
Sytel’s 48 Hour Cloud Contact Centre Challenge
Sytel have installed a production-ready 200 seat cloud contact centre within 48 hours, in response to a customer needing a fast operational shift. Continue reading Sytel’s 48 Hour Cloud Contact Centre Challenge
EIMS Shifts to Remote Sales Engagement in Spain, the UK and New Zealand with 8×8
8×8 announced EIMS, a United Kingdom-based technology lead-generation, sales and channel agency with global operations, is now using the 8×8 cloud communications solution to enable its sales representatives across Spain, the UK and New Zealand to safely and productively work from home. Continue reading EIMS Shifts to Remote Sales Engagement in Spain, the UK and New Zealand with 8×8
Kaizo Raises $3 Million to Accelerate Customer Support Productivity
Dutch startup Kaizo, (formerly known as Ticketless) announces a $3 million seed round led by Gradient Ventures, Google’s AI-focused venture fund, and Partech, with participation from several angel investors. Continue reading Kaizo Raises $3 Million to Accelerate Customer Support Productivity