All posts by Sam Heggie-Collins

Microsoft to acquire Nuance Communications for $19.7 billion

Microsoft Corp and Nuance Communications, announced they have entered into a definitive agreement under which Microsoft will acquire Nuance for $56.00 per share, implying a 23% premium to the closing price of Nuance on Friday, April 9, in an all-cash transaction valued at $19.7 billion, inclusive of Nuance’s net debt. Continue reading Microsoft to acquire Nuance Communications for $19.7 billion

LivePerson and Tech Mahindra announce partnership bringing the power of Conversational AI to brand-consumer communications

LivePerson, a global leader in Conversational AI, and Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services and solutions, announced a new partnership to help brands deliver end-to-end marketing, sales, and customer service solutions by connecting with their customers via AI-powered messaging. Continue reading LivePerson and Tech Mahindra announce partnership bringing the power of Conversational AI to brand-consumer communications

Flexible Work is Here to Stay, But Do Business Leaders Trust Employees When They Work Outside the Office?

Remote work, rapidly accelerated by the pandemic, is now essential to business success and worker productivity. However, as parts of the world open up and hybrid work becomes a reality, research shows that companies must invest in establishing flexible work policies and programs, and address a sizeable disconnect in trust between decision makers and employees, according to a Forrester study commissioned by LogMeIn, Inc., leading provider of cloud-based solutions GoToMeeting, GoToConnect, GoToWebinar, LastPass and Rescue, that enable the work-from-anywhere era. Continue reading Flexible Work is Here to Stay, But Do Business Leaders Trust Employees When They Work Outside the Office?

Nuvias Unified Communications announces management restructure as Steve Harris and Rob Smith step down from current roles

Nuvias UC, the Unified Communications arm of the Nuvias Group, a leading, high-value EMEA distributor, today announced that John Taylor will be joining the business as non-executive Chairman. Continue reading Nuvias Unified Communications announces management restructure as Steve Harris and Rob Smith step down from current roles

ServiceNow Continues Strong EMEA Expansion with the Creation of 300 New Jobs in Dublin, Ireland

ServiceNow, the leading digital workflow company that makes work, work better for people, announced the expansion of its Dublin office where it will create at least 300 new jobs over the next three years as part of the company’s Europe, Middle East and Africa (EMEA) growth plans. Continue reading ServiceNow Continues Strong EMEA Expansion with the Creation of 300 New Jobs in Dublin, Ireland

Redwood Technologies Group Acquires Potomac Integration and Consulting, LLC

Redwood Technologies Group, the parent company of leading CX and cloud contact centre solution provider Content Guru, has announced that it has acquired US-based Potomac Integration and Consulting (PIC), a specialist consultancy organization to US federal government agencies. The acquisition is part of the Group’s US expansion drive. Continue reading Redwood Technologies Group Acquires Potomac Integration and Consulting, LLC

Talkdesk Announces Vacation Now Solution Free for 90 Days to Support Travel and Hospitality Industry During COVID-19 Relief and Recovery

Talkdesk®, the leading cloud contact centre for innovative enterprises, announced availability of Talkdesk Vacation Now, a new COVID-19 relief and recovery solution designed to help travel and hospitality companies ready their contact centres to support anticipated surges in demand as the industry reboots. Continue reading Talkdesk Announces Vacation Now Solution Free for 90 Days to Support Travel and Hospitality Industry During COVID-19 Relief and Recovery

ServiceNow and Qualtrics Combine Powerful Workflows and Experience Data to Help Companies Deliver Next-Generation Experiences

ServiceNow and Qualtrics announced a strategic partnership to help companies deliver next-generation employee experiences and customer service, leveraging the combined power of ServiceNow’s digital workflows with Qualtrics’ experience management technology on a single platform. Continue reading ServiceNow and Qualtrics Combine Powerful Workflows and Experience Data to Help Companies Deliver Next-Generation Experiences

3CLogic Secures Significant Investment from Recurring Capital Partners to Support Growth and Expansion

3CLogic, the premier voice-enabling solution and cloud contact centre platform, announced the extension of a SaaS credit facility from Recurring Capital Partners to support its continued global growth in 2021. The line will be used to accelerate investments in sales, marketing, and product development. Continue reading 3CLogic Secures Significant Investment from Recurring Capital Partners to Support Growth and Expansion

Westcon to offer best-in-class Cloud Communications and Contact Centre solutions via new partnership with 8×8

Westcon, the leading international technology distributor, has announced the launch of a distribution agreement with 8×8, a recognised leader in integrated cloud communications and contact centre solutions. The partnership – which becomes effective initially in the UK and Ireland this month – will allow 8×8 to expand its global footprint, while also providing Westcon’s partners with a best-in-class UCaaS and CCaaS public cloud solution via a wholesale model. Continue reading Westcon to offer best-in-class Cloud Communications and Contact Centre solutions via new partnership with 8×8

Infobip Enables Brands to Connect with Customers on Their Favourite Search Engine with Google’s Business Messages

Infobip has integrated Google’s Business Messages, a mobile conversational channel that enables customers to engage with brands directly through Google Search and Maps, into its Communications-Platform-as-a Service (CPaaS). This channel instantly reaches customers to enable discovery and satisfy intent as quickly as possible. Continue reading Infobip Enables Brands to Connect with Customers on Their Favourite Search Engine with Google’s Business Messages

Avaya OneCloud CCaaS Brings Digital Contact Centre Capabilities into New Markets

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, has expanded the availability of its Avaya OneCloudTM CCaaS contact centre solution into forty countries1, providing organizations globally with digital capabilities that better connect customers and employees across any touchpoint, modality, device, and channel. Continue reading Avaya OneCloud CCaaS Brings Digital Contact Centre Capabilities into New Markets

TelcoSwitch acquires PBX Hosting Ltd

TelcoSwitch, a leading provider of hosted voice, Unified Communications and compliance solutions, has announced the acquisition of Coventry-based PBX Hosting Ltd. The £4.5 million deal sees TelcoSwitch add a healthy base of 32,000 active users and channel partners to its business, complementing the continuing strong organic growth that makes up the majority of the TelcoSwitch customer base. Continue reading TelcoSwitch acquires PBX Hosting Ltd