Centrical, the leader in the emerging Performance Intelligence category, announced a $39 million Series D funding round led by Leeds Illuminate (New York and North Carolina) and Kingfisher Investment (San Francisco and Boulder), with participation from JVP, the company’s largest shareholder, and other existing investors. Continue reading Centrical Raises $39M to Transform Frontline Performance for the AI Era Workforce
All posts by Sam Heggie-Collins
Quant Announces AI Agent Ava for AI-First Customer Experience with IBM
Chetan Dube, CEO of Quant AI and a recognised pioneer in agentic AI, delivered a featured AI Spotlight Session at the IBM Think Conference on 6 May, presenting a new vision for how organisations can “Reimagine Business with an AI Operating Model.” Continue reading Quant Announces AI Agent Ava for AI-First Customer Experience with IBM
AskNicely Launches AI Agents to Automate Customer Insights and Reputation Management
AskNicely, the customer experience platform built for multi-location service businesses, announced two new AI agents designed to help operators move faster on customer feedback without adding complexity or headcount. Continue reading AskNicely Launches AI Agents to Automate Customer Insights and Reputation Management
Salesforce Signs Definitive Agreement to Acquire Contentful
Salesforce, the #1 AI CRM, announced it has signed a definitive agreement to acquire Contentful, a leading composable content platform trusted by over 4,800 of the world’s leading brands to deliver personalized digital experiences at scale. Continue reading Salesforce Signs Definitive Agreement to Acquire Contentful
Afiniti Delivers First Unified AI Decisioning Platform for Enterprise Contact Centres that Protects & Grows Customer Lifetime Value
Afiniti launched three new products on its unified AI platform that will make it easier than ever for enterprise contact centres to optimally manage support issues and protect customer lifetime value. Continue reading Afiniti Delivers First Unified AI Decisioning Platform for Enterprise Contact Centres that Protects & Grows Customer Lifetime Value
Node4 to modernise Nottingham College’s student engagement with Microsoft’s AI-enabled contact centre
Node4, a leading AI Business Solutions and Managed Service Provider, has partnered with Nottingham College to deliver a Microsoft contact centre solution. The college anticipates the project will deliver significant annual efficiency savings, alongside potential additional income from improved marketing conversion and engagement. Continue reading Node4 to modernise Nottingham College’s student engagement with Microsoft’s AI-enabled contact centre