Confirmit has announced the appointment of Noel Hamill as Chief Marketing Officer, responsible for all aspects of the company’s marketing strategy globally. Continue reading Confirmit Names Noel Hamill as New CMO
All posts by Sam Heggie-Collins
SEEPEX Selects OpenText To Manage Mission-Critical Information
OpenText™ announced SEEPEX, a leading global pump manufacturer, is leveraging OpenText™ Content Suite and OpenText™ Extended ECM for SAP® Solutions to manage the complete lifecycle of company information. Continue reading SEEPEX Selects OpenText To Manage Mission-Critical Information
transcosmos releases an FAQ management service
transcosmos inc. hereby announces that the company has released an FAQ management service that includes search engine optimization (SEO) solutions. By structuring FAQs and applying effective SEO techniques, the service helps businesses optimize their FAQ management and operations processes. Continue reading transcosmos releases an FAQ management service
Enghouse Systems Acquires Altitude Software
Enghouse Systems Limited announced it has acquired Altitude Software which is based in Lisbon, Portugal. Continue reading Enghouse Systems Acquires Altitude Software
SurveyMonkey Announces Integration with ServiceNow to Prepare Organizations for the Future of Work
SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback, announced a new integration with cloud services and workflow management provider ServiceNow to enable enterprises to seamlessly pair mission-critical feedback data with digital workflows. Continue reading SurveyMonkey Announces Integration with ServiceNow to Prepare Organizations for the Future of Work
Clarabridge CX Analytics Launches AWS Contact Center Intelligence Solution
Clarabridge, a global leader in Customer Experience Management (CEM) for some of the world’s top brands, announced that the Clarabridge CX Analytics solution now integrates with Amazon Web Services (AWS) Contact Center Intelligence (CCI), introducing Clarabridge into the AWS Partner Network (APN). Continue reading Clarabridge CX Analytics Launches AWS Contact Center Intelligence Solution
Avaya Expanding AI-powered Contact Center Capabilities to Improve Customer Experience, Participating with AWS Contact Center Intelligence
Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced an expansion of its artificial intelligence (AI)-powered customer experience capabilities for Avaya OneCloudTM CCaaS customers, through an extended relationship with Amazon Web Services (AWS). Continue reading Avaya Expanding AI-powered Contact Center Capabilities to Improve Customer Experience, Participating with AWS Contact Center Intelligence
Talkdesk broadens machine learning capabilities with Amazon Web Services Contact Center Intelligence
Talkdesk®, the cloud contact centre for innovative enterprises, is participating in the global expansion of Amazon Web Services (AWS) Contact Center Intelligence (CCI) solutions. Continue reading Talkdesk broadens machine learning capabilities with Amazon Web Services Contact Center Intelligence
Cresta to Bring Real-Time Intelligence to Contact Centers with AWS Contact Center Intelligence Solutions
Cresta, the real-time intelligence platform for customer conversations, announced its participation as a launch partner for the global expansion of Amazon Web Services (AWS) Contact Center Intelligence (CCI) solutions. Continue reading Cresta to Bring Real-Time Intelligence to Contact Centers with AWS Contact Center Intelligence Solutions
Cloud Contact Centre Specialist Cirrus Secures Funding Round to Drive Growth and Innovation
Cirrus, the award-winning provider of omnichannel cloud contact centre solutions, has announced a multi-million pound investment from BGF, the UK’s most active investor in growth economy businesses, along with flexible financing from NatWest’s Growth Capital Fund to fuel continued product innovation and business growth. Continue reading Cloud Contact Centre Specialist Cirrus Secures Funding Round to Drive Growth and Innovation
IPI announces Sat Sanghera as new CEO
IP Integration (IPI), the digital contact centre specialist, announced two key appointments to its new executive team, with respected industry leader Sat Sanghera joining as Chief Executive Officer (CEO) and Andy Scopes joining as Chief Operating Officer (COO). Continue reading IPI announces Sat Sanghera as new CEO
Confirmit Announces Intention to Merge with FocusVision
Confirmit, a leading provider of solutions that enable Market Research, Customer Experience and Employee Engagement teams to turn insights into stories that fuel action, announced its intention to merge with FocusVision, a leading provider of customer insights technology. Continue reading Confirmit Announces Intention to Merge with FocusVision
Salesforce Introduces Loyalty Management to Help Drive More Meaningful Customer Loyalty Experiences
Salesforce, the global leader in CRM, announced Loyalty Management, a new product for companies across industries, including retail, consumer goods, manufacturing, travel and hospitality, to increase customer trust and engagement. Continue reading Salesforce Introduces Loyalty Management to Help Drive More Meaningful Customer Loyalty Experiences
D’Ieteren Automotive Chooses Vee24 to Connect with Customers Face-to-Face at Virtual 2021 Brussels Motor Show
Vee24, the leader in Intelligent Conversational Multi-experience solutions, announced that D’Ieteren Automotive, Belgium’s number one vehicle distributor, is using the Vee24 platform to showcase its auto brands at the Motor Show. Continue reading D’Ieteren Automotive Chooses Vee24 to Connect with Customers Face-to-Face at Virtual 2021 Brussels Motor Show
TELUS and RingCentral Expand Partnership
TELUS, a world-leading communications and information technology company and RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, announced an expansion of their partnership to serve broader sizes of businesses. Continue reading TELUS and RingCentral Expand Partnership