Dynamic Yield, the Personalization Anywhere™ platform, announced the expansion of its eXPerience APIs, providing brands with a greater level of flexibility and control when implementing relevant and consistent digital customer interactions on the server-side. Continue reading Dynamic Yield Expands APIs to Enable Entire Personalization Suite Beyond Web
All posts by Sam Heggie-Collins
Anywhere365 Acquires PeterConnects
Anywhere365, the leading provider for Enterprise Dialogue Management and a pioneer in customer service technology for Microsoft Teams, acquires PeterConnects, a provider of advanced communications software solutions for the unified collaboration platforms of Microsoft and Cisco, including the cloud offerings of Microsoft Teams, Cisco Webex Calling and Broadworks. Continue reading Anywhere365 Acquires PeterConnects
Kustomer Selected As Enterprise Customer Service CRM Available In Shopify Plus Certified App Program
Kustomer, the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences, announced that it has been selected as an enterprise customer service CRM platform in the Shopify Plus Certified App Program. Continue reading Kustomer Selected As Enterprise Customer Service CRM Available In Shopify Plus Certified App Program
IBM to Acquire WDG Automation to Advance AI-Infused Automation Capabilities for Enterprises
IBM announced it has reached a definitive agreement to acquire Brazilian software provider of robotic process automation (RPA) WDG Soluções Em Sistemas E Automação De Processos LTDA (referred to as “WDG Automation” throughout). Continue reading IBM to Acquire WDG Automation to Advance AI-Infused Automation Capabilities for Enterprises
Nuvias Unified Communications Announces Konekt, a New Division Dedicated to Delivering Next Generation Cloud and XaaS Technologies
Nuvias UC, the Unified Communications Practice of the Nuvias Group, a leading, high-value, solutions-led EMEA distributor, announced the launch of a new, independent division, Konekt, dedicated to next generation Cloud and XaaS technologies. Continue reading Nuvias Unified Communications Announces Konekt, a New Division Dedicated to Delivering Next Generation Cloud and XaaS Technologies
Brillio Expands Analytics Capabilities with Cognetik Acquisition
Brillio, a leading digital technology consulting and solutions company, announced the acquisition of Cognetik, a data and insights company with deep expertise in improving digital experiences for its customers. Continue reading Brillio Expands Analytics Capabilities with Cognetik Acquisition
Advance Housing & Support Maintain Admirable Customer Care During Lockdown
Britannic Technologies, specialists in voice communications, systems integration and managed services announced it assisted Advance Housing & Support, experienced providers of housing and support to people with learning difficulties and mental health conditions, to re-locate the organisation’s staff and contact centre agents during lockdown at the start of the COVID-19 pandemic. Continue reading Advance Housing & Support Maintain Admirable Customer Care During Lockdown
How AI can help deliver an improved Customer Experience in your Contact Centre
Some of the most innovative AI tools such as chatbots can revolutionise your contact centre, but where do you start? Stay focused, educate agents and make technology the strategic enabler. Thomas Rødseth at Puzzel shares his 3-point plan for kickstarting your own AI revolution… Continue reading How AI can help deliver an improved Customer Experience in your Contact Centre
New services from SAS help brands rapidly adapt to marketing disruption
Marketing leaders need help reacting nimbly to changing consumer behaviour during the COVID-19 pandemic, and SAS is uniquely positioned to help, with the ability to transform data into practically applied decisions in minutes or seconds with AI and real-time decisions. Continue reading New services from SAS help brands rapidly adapt to marketing disruption
How To Manage A Gradual Return To The Office With Workforce Planning
Guest Post by Scott Budding, Workforce & Process Optimisation Manager at Business Systems UK Ltd… Continue reading How To Manage A Gradual Return To The Office With Workforce Planning