Content Guru, Europe’s leading cloud contact centre and customer experience (CX) provider, has announced the integration of the sentiment analysis software Jabra Engage AI into its storm® platform. Continue reading Content Guru Extends storm’s Sentiment Analysis Capabilities Through Jabra Engage AI Integration
All posts by Sam Heggie-Collins
PolyAI Names Kyle DiPentima as Chief Revenue Officer, Expands Global Client List Deploying Customer-Led Voice Assistants
PolyAI, a leading provider of enterprise ready customer-led voice assistants, has announced the appointment of Kyle DiPentima to the net new role of Chief Revenue Officer. Continue reading PolyAI Names Kyle DiPentima as Chief Revenue Officer, Expands Global Client List Deploying Customer-Led Voice Assistants
Vector Capital to Acquire Riverbed Technology
Vector Capital, a leading private equity firm specializing in transformational investments in established technology businesses, announced it has agreed to acquire Riverbed Technology, a leading IT solutions provider that delivers secure, seamless digital experiences and accelerates enterprise performance to global corporations. Continue reading Vector Capital to Acquire Riverbed Technology
8×8 Appoints Samuel Wilson as CEO
8×8, a leading integrated cloud communications platform provider, announced the appointment of Samuel Wilson as the company’s Chief Executive Officer and a member of the Company’s Board of Directors, effective May 26, 2023. Continue reading 8×8 Appoints Samuel Wilson as CEO
Cognigy and Black Box Partner to Accelerate Deployment of Conversational AI Solutions in Enterprise Contact Centres
Cognigy, an Enterprise Conversational AI (CAI) market leader, announced it has entered into a strategic reseller partnership with Black Box®, a leading Global Solutions Integrator (GSI). Continue reading Cognigy and Black Box Partner to Accelerate Deployment of Conversational AI Solutions in Enterprise Contact Centres
Quickline Communications speeds up customer service & service delivery with makepositive
Makepositive, a leading provider of Salesforce solutions and part of Sabio Group, is delighted to announce a strategic collaboration with rural internet provider, Quickline Communications. Continue reading Quickline Communications speeds up customer service & service delivery with makepositive
Don’t Drop the Omni-Channel Baton and Win the CX Relay Race
Managing the hand-over from bot to agent is like taking part in a relay race. Jim Davies at Calabrio outlines 3 winning strategies for a seamless customer experience that are guaranteed to take you over the finish line in a record-setting way… Continue reading Don’t Drop the Omni-Channel Baton and Win the CX Relay Race