Sensée/The Contact Company (TCC), a leading provider of customer service solutions, is thrilled to announce that it has been awarded a contract with Nespresso, the renowned global coffee brand. Continue reading Sensée/TCC Wins Contract With Nespresso to Enhance Customer Service Operations
All posts by Sam Heggie-Collins
Vodafone Business Expands Global Communications Offerings to Include RingCentral’s Native Contact Center Solution, RingCX
RingCentral announced that it is expanding its strategic partnership with Vodafone Business to offer Vodafone Business Contact Center with RingCentral, powered by RingCX™. Continue reading Vodafone Business Expands Global Communications Offerings to Include RingCentral’s Native Contact Center Solution, RingCX
Medallia client Prudential Financial earns customer experience programme award
Medallia, the global leader in customer and employee experience, announced that long-standing client Prudential Financial, an American Fortune Global 500 and Fortune 500 company, is this year’s recipient of Forrester’s “Customer-Obsessed Enterprise Award.” Continue reading Medallia client Prudential Financial earns customer experience programme award
Calabrio is a G2 Contact Center Workforce Leader
Calabrio, the workforce performance company, announced it has been recognized as a Contact Center Workforce Software Leader by G2, a globally recognized software marketplace. Calabrio ONE received a record 83 report listings. Continue reading Calabrio is a G2 Contact Center Workforce Leader
Practice Plus Group’s NHS 111 moves into the North East
NHS 111 is moving into Cavendish House at Prince’s Wharf in Thornaby, Stockton-on-Tees, bringing 300 jobs into the area in a move that reflects the ongoing regeneration of the Tees Valley. Continue reading Practice Plus Group’s NHS 111 moves into the North East
boost.ai Partners with CX Effect to Deliver Hybrid-AI Powered Customer Experiences
boost.ai, a leading conversational AI (CAI) solution provider, announced a new partnership with CX Effect, the only CX-focused Technology Service Distributor (TSD) on the market. Continue reading boost.ai Partners with CX Effect to Deliver Hybrid-AI Powered Customer Experiences