All posts by Sam Heggie-Collins

Anywhere365 Acquires PeterConnects

Anywhere365, the leading provider for Enterprise Dialogue Management and a pioneer in customer service technology for Microsoft Teams, acquires PeterConnects, a provider of advanced communications software solutions for the unified collaboration platforms of Microsoft and Cisco, including the cloud offerings of Microsoft Teams, Cisco Webex Calling and Broadworks. Continue reading Anywhere365 Acquires PeterConnects

Kustomer Selected As Enterprise Customer Service CRM Available In Shopify Plus Certified App Program

Kustomer, the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences, announced that it has been selected as an enterprise customer service CRM platform in the Shopify Plus Certified App Program. Continue reading Kustomer Selected As Enterprise Customer Service CRM Available In Shopify Plus Certified App Program

IBM to Acquire WDG Automation to Advance AI-Infused Automation Capabilities for Enterprises

IBM announced it has reached a definitive agreement to acquire Brazilian software provider of robotic process automation (RPA) WDG Soluções Em Sistemas E Automação De Processos LTDA (referred to as “WDG Automation” throughout). Continue reading IBM to Acquire WDG Automation to Advance AI-Infused Automation Capabilities for Enterprises

Nuvias Unified Communications Announces Konekt, a New Division Dedicated to Delivering Next Generation Cloud and XaaS Technologies

Nuvias UC, the Unified Communications Practice of the Nuvias Group, a leading, high-value, solutions-led EMEA distributor, announced the launch of a new, independent division, Konekt, dedicated to next generation Cloud and XaaS technologies. Continue reading Nuvias Unified Communications Announces Konekt, a New Division Dedicated to Delivering Next Generation Cloud and XaaS Technologies

Advance Housing & Support Maintain Admirable Customer Care During Lockdown

Britannic Technologies, specialists in voice communications, systems integration and managed services announced it assisted Advance Housing & Support, experienced providers of housing and support to people with learning difficulties and mental health conditions, to re-locate the organisation’s staff and contact centre agents during lockdown at the start of the COVID-19 pandemic. Continue reading Advance Housing & Support Maintain Admirable Customer Care During Lockdown

How AI can help deliver an improved Customer Experience in your Contact Centre

Some of the most innovative AI tools such as chatbots can revolutionise your contact centre, but where do you start? Stay focused, educate agents and make technology the strategic enabler. Thomas Rødseth at Puzzel shares his 3-point plan for kickstarting your own AI revolution… Continue reading How AI can help deliver an improved Customer Experience in your Contact Centre