Hinduja Global Solutions (HGS), a global leader in business process management, was included on the 2020 Global Outsourcing 100® list by the International Association of Outsourcing Professionals® (IAOP®). Continue reading HGS Recognized on IAOP’s “The 2020 Global Outsourcing 100®” List
All posts by Sam Heggie-Collins
Verdane acquires Market Research, Customer Experience and Employee Experience Leader Confirmit
Verdane, the Northern European specialist growth equity investor, has acquired Confirmit, the leading global solutions provider for Customer Experience (CX), Employee Experience and Market Research. Verdane is the major investor in data visualisation reporting firm Dapresy and will merge the two companies. Continue reading Verdane acquires Market Research, Customer Experience and Employee Experience Leader Confirmit
TTEC Enters Into Strategic Partnership with Pega to Accelerate Digital Transformation Across the Contact Centre
TTEC, a leading digital customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, announced a strategic partnership with Pegasystems, the software company empowering digital transformation at the world’s leading enterprises. Continue reading TTEC Enters Into Strategic Partnership with Pega to Accelerate Digital Transformation Across the Contact Centre
Woven Acquires BYC Aqua Solutions
Woven, an outsourced contact centre, customer management and BPO service provider, announced that it has acquired BYC Aqua Solutions, a large provider of outsourced quality solutions in the Southern hemisphere. Continue reading Woven Acquires BYC Aqua Solutions
Selligent Appoints Karthik Kripapuri as CEO to Lead Next Phase of Growth
Selligent Marketing Cloud, the intelligent omnichannel marketing and experience cloud platform, named Karthik Kripapuri Chief Executive Officer (CEO) of the company. Kripapuri will focus on scaling the business and operationalizing the company’s strategy. Continue reading Selligent Appoints Karthik Kripapuri as CEO to Lead Next Phase of Growth
24-7 Intouch Acquires Knoah Solutions
24-7 Intouch announced today that it has acquired Knoah Solutions, a Global BPO and Contact Centre provider. Continue reading 24-7 Intouch Acquires Knoah Solutions
Divisions Between IT and Business Could Impact Customer Experience, Says Pega Research
Organizations must tear down the walls between IT and the business and make more customer-centric investments if they are to improve customer experience (CX), according to new research from Pegasystems, the software company empowering digital transformation at the world’s leading enterprises. Continue reading Divisions Between IT and Business Could Impact Customer Experience, Says Pega Research
Avaya launches Google Cloud AI-powered contact centre capabilities in Australia
Avaya launched its Google Cloud AI-powered contact centre platform down under, helping Australian and New Zealand organisations deliver automated and assisted customer experiences (CX) by empowering agents with real-time intelligence. Continue reading Avaya launches Google Cloud AI-powered contact centre capabilities in Australia
New Usage-based Pricing for Genesys Cloud Gives Organizations Ultimate Flexibility
Genesys®, the global leader in cloud customer experience and contact centre solutions, has rolled out new hourly pricing for Genesys Cloud. Now, organisations can pay only for time spent using the company’s all-in-one solution, which is also the world’s leading public cloud contact centre platform. Continue reading New Usage-based Pricing for Genesys Cloud Gives Organizations Ultimate Flexibility
Vyopta Expands Monitoring and Analytics for Enterprise Voice
Vyopta Incorporated, the leading provider of unified communications and collaboration monitoring and analytics, announced the launch of new capabilities to optimize voice environments. Continue reading Vyopta Expands Monitoring and Analytics for Enterprise Voice