All posts by Sam Heggie-Collins

New Research from Calabrio Highlights An Enhanced Reputation of the Contact Centre Industry

Calabrio, the workforce performance company, released the findings of a major contact centre industry study with Get out of Wrap, the UK’s first contact centre podcast. The new research revealed high levels of agent satisfaction and work-life balance alongside clear opportunities in areas such as career progression. Continue reading New Research from Calabrio Highlights An Enhanced Reputation of the Contact Centre Industry

Mitel Launches New AI-Powered Customer Experience Platform, Mitel CX

Mitel®, a global leader in business communications, announced its new AI-powered customer experience (CX) management platform, Mitel CX, designed to help organizations enhance customer engagement processes, drive employee efficiency, and exceed the growing expectations of today’s consumers. Continue reading Mitel Launches New AI-Powered Customer Experience Platform, Mitel CX

CommBox Secures $15M Investment from PSG, Prioritizing AI in CX

CommBox, a leading enterprise-grade omnichannel, AI-powered customer experience platform, has announced the completion of a $15 million growth investment round from PSG Equity, a leading growth equity firm that specializes in partnering with software and technology-enabled services companies to help navigate and capitalize on transformational growth. Continue reading CommBox Secures $15M Investment from PSG, Prioritizing AI in CX