Aircall, the AI-powered customer communications platform trusted by more than 22,000 businesses worldwide, announced the acquisition of Vogent, an AI voice agent company. Continue reading Aircall Acquires Vogent to Advance Its AI Voice Agent Built Natively into Business Phones
All posts by Sam Heggie-Collins
SoundHound AI Introduces OASYS: The World’s First Self-Learning Orchestrated Agentic AI Platform Where AI Builds AI
SoundHound AI, Inc., a global leader in voice and agentic AI, announced the launch of OASYS (Orchestrated Agent System). This category-defining platform powers AI agents that build, learn, and proactively improve themselves autonomously, enabling businesses to do in minutes what once took months. Continue reading SoundHound AI Introduces OASYS: The World’s First Self-Learning Orchestrated Agentic AI Platform Where AI Builds AI
Genesys to Deliver Comprehensive Customer Engagement on WhatsApp
Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced a new partnership with Meta to help organizations deliver more responsive, context-driven customer engagement. Continue reading Genesys to Deliver Comprehensive Customer Engagement on WhatsApp
ibex Announces Strategic Partnership with Sierra to Transform Customer Experience with AI Agents
ibex, the global leader in outsourced business services and AI-powered customer experience solutions, and Sierra, the leading conversational AI platform, announced a strategic partnership to deliver transformative AI-first customer experiences at scale across key industries. Continue reading ibex Announces Strategic Partnership with Sierra to Transform Customer Experience with AI Agents
Netomi Raises $110M to Deploy Agentic Customer Experiences in the World’s Most Complex Environments and Create the AI-Embedded Digital Experience
Netomi announced $110 million in new funding led by Accenture Ventures, with participation from Adobe Ventures, WndrCo, SLW, NAVER Ventures, Metis Strategy, and Fin Capital. This round builds on early investments from AI pioneers Greg Brockman, Demis Hassabis, and Mustafa Suleyman. Continue reading Netomi Raises $110M to Deploy Agentic Customer Experiences in the World’s Most Complex Environments and Create the AI-Embedded Digital Experience
GetVocal launches global partner programme to scale conversational AI adoption through the channel
GetVocal, Europe’s leading provider of conversational AI agents for enterprise customer support, today announced its formal global partner programme, giving technology vendors, resellers, consultancies and outsourcers a structured route to market for agentic AI deployments. Continue reading GetVocal launches global partner programme to scale conversational AI adoption through the channel