Amdocs, a leading provider of software and services to communications and media companies, announced that it is collaborating with Three UK to transform its data capabilities, enabling the UK-based operator to embed data-driven decision making and provide its customers with a more personalized experience. Continue reading Three UK Harnesses Data to Drive Personalized Customer Experience with Amdocs
All posts by Sam Heggie-Collins
LivePerson enhances Conversational Cloud with the latest in Generative AI to drive better business outcomes
LivePerson, a global leader in AI-powered customer engagement, announced enhancements to its industry-leading Conversational Cloud platform that will help enterprise brands leverage Generative AI and Conversational AI in tandem to drive better business outcomes. Continue reading LivePerson enhances Conversational Cloud with the latest in Generative AI to drive better business outcomes
Unbabel introduces new Self-Service and Quality Intelligence options to enable greater accessibility to LangOps
Unbabel, the AI-powered Language Operations (LangOps) platform that helps businesses deliver multilingual customer experience at scale, announced Unbabel Self-Service. Continue reading Unbabel introduces new Self-Service and Quality Intelligence options to enable greater accessibility to LangOps
Jabra launches PanaCast 50 Video Bar System to facilitate next-level hybrid meeting experiences
Jabra, a leader in personal sound and office solutions, is unveiling the PanaCast 50 Video Bar System at ISE 2023 as part of Jabra’s PanaCast 50 solution portfolio for small-medium sized meeting rooms. Continue reading Jabra launches PanaCast 50 Video Bar System to facilitate next-level hybrid meeting experiences
Observe.AI Launches Real-Time AI to Help Contact Centres Drive Sales and Retain Customers With End-to-End Conversation Intelligence
Observe.AI, the live conversation intelligence platform for contact centres, announced the launch of its new Real-Time AI product suite – designed to help agents succeed at every customer interaction and boost productivity with live guidance, supervisor coaching, and automated actions for after-call work. Continue reading Observe.AI Launches Real-Time AI to Help Contact Centres Drive Sales and Retain Customers With End-to-End Conversation Intelligence
An Uncertain Economy Will Lead to Innovation and Hypergrowth For Some
It has become clear in recent months that the economy is looking quite uncertain for 2023. Neil Russell-Smith at Quantanite shares his thoughts on how an uncertain economy can actually innovate and will be good for some… Continue reading An Uncertain Economy Will Lead to Innovation and Hypergrowth For Some
NICE and Cognizant Announce Strategic Partnership For Digital Customer Experience Transformation
NICE and Cognizant announced the launch of a global strategic go-to-market partnership to accelerate customer experience (CX) transformation. Continue reading NICE and Cognizant Announce Strategic Partnership For Digital Customer Experience Transformation