All posts by Sam Heggie-Collins

Vonage Adds Conversational Commerce Solution To Its Product Portfolio With Acquisition Of Jumper.ai

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that it has acquired Jumper.ai, a Singapore-based leader in omnichannel conversational commerce solutions. Continue reading Vonage Adds Conversational Commerce Solution To Its Product Portfolio With Acquisition Of Jumper.ai

Workday Announces a More Immersive Digital Experience for Employees With Workday Everywhere

Workday, a leader in enterprise cloud applications for finance and human resources, announced Workday Everywhere, packaged connectors that bring Workday tasks and insights directly into digital workspaces to help organizations elevate their employee experiences. Continue reading Workday Announces a More Immersive Digital Experience for Employees With Workday Everywhere

Kandy, an AVCtechnologies Company, Launches Unified Communication and Collaboration Solution in the IBM Cloud for Financial Services

American Virtual Cloud Technologies, Inc. (AVCtechnologies), a leading cloud communications and IT service provider, announced that the Kandy Unified Communications and Collaboration solutions are now available in the IBM Cloud for Financial Services. Continue reading Kandy, an AVCtechnologies Company, Launches Unified Communication and Collaboration Solution in the IBM Cloud for Financial Services

Noetica to Demonstrate SABRE and AI-Powered Voice Analytics at Call & Contact Centre Expo 2021

Noetica – A British company, developing software products for the global contact centre market, will demonstrate the power of its new dynamic SABRE™ (Skills & Ability Based Routing Engine) technology and artificial intelligence (AI) powered real-time voice analytics, at Call & Contact Centre Expo. Continue reading Noetica to Demonstrate SABRE and AI-Powered Voice Analytics at Call & Contact Centre Expo 2021

Enghouse Interactive Releases New Cloud-Based Call Accounting Platform

Enghouse Interactive has announced the release of Proteus Cloud, a new hosted version of its market-leading call accounting application, Proteus. The new solution provides organisations with a detailed analysis of their communications systems and the costs incurred, helping identify usage patterns, customer journey experience, cost savings and productivity improvements. Continue reading Enghouse Interactive Releases New Cloud-Based Call Accounting Platform

Teleperformance Lauded by Frost & Sullivan for Combining Human and Technology Solutions to Offer a Superior Customer Experience

Based on its recent analysis of the Asia-Pacific customer experience (CX) outsourcing services market, Frost & Sullivan recognizes Teleperformance with the 2021 Asia-Pacific Company of the Year Award for dominating the market with its multipronged go-to-market approach. Continue reading Teleperformance Lauded by Frost & Sullivan for Combining Human and Technology Solutions to Offer a Superior Customer Experience

New Bitdefender Report Reveals Majority of Online Consumers Practice Risky Behavior for Data Protection, Digital Identity and Device Management

Bitdefender, a global cybersecurity leader, released the 2021 Bitdefender Global Report: Cybersecurity and Online Behaviors, which reveals how consumers across various age groups and socio-demographic backgrounds behave on popular platforms, applications and devices, affecting cybersecurity risk. Continue reading New Bitdefender Report Reveals Majority of Online Consumers Practice Risky Behavior for Data Protection, Digital Identity and Device Management