Boomi™, a Dell Technologies™ business and leading provider of cloud-based integration platform as a service (iPaaS), introduced its new vision: Integrated Experiences. On Boomi, Integrated Experiences empowers organizations to instantly connect their customers, employees, partners, and users to what they want. Continue reading Boomi Advances iPaaS with Announcement of New Integrated Experiences Vision
All posts by Sam Heggie-Collins
Avaloq connects with Enterprise Bot to provide cutting-edge customer service software based on AI
Enterprise Bot, a startup providing conversational artificial intelligence (AI) and automation tools, and Avaloq, a leader in digital banking solutions, have announced a new partnership which will see Avaloq offering Enterprise Bot’s conversational customer service software to its banking and wealth management clients. Continue reading Avaloq connects with Enterprise Bot to provide cutting-edge customer service software based on AI
Controlled Network Solutions Deploys Ribbon Call Trust™ to Mitigate Nuisance and Robocalls
Ribbon Communications, announced that Controlled Network Solutions (CNS), a leading independent provider of hosted PBX, telecommunications and cloud-based technology solutions to businesses across North America, is deploying key components of the Ribbon Call Trust™ portfolio to deliver advanced protection against nuisance and robocalls. Continue reading Controlled Network Solutions Deploys Ribbon Call Trust™ to Mitigate Nuisance and Robocalls
Avaya and RingCentral Announce Expansion of Unified Cloud Communications Offering
Avaya and RingCentral announced the expansion of Avaya Cloud OfficeTM by RingCentral® across Europe, with the solution now generally available in France, Ireland, and the Netherlands. In addition, the companies also announced that they have signed their first seven-figure deal with a large United Kingdom-based Government customer. Continue reading Avaya and RingCentral Announce Expansion of Unified Cloud Communications Offering
Vonage Awarded G-Cloud 12 Framework Agreement
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been named as a supplier on Crown Commercial Service’s (CCS) G-Cloud framework, for its Vonage Business Communications and Vonage Contact Center solutions. Continue reading Vonage Awarded G-Cloud 12 Framework Agreement
Pega Introduces Value Finder To Better Engage Neglected Customers
Pegasystems, the software company empowering digital transformation at the world’s leading enterprises, today introduced Value Finder – a new AI-powered capability helping organizations engage their most underserved customers with messages and offers designed for their specific needs. Continue reading Pega Introduces Value Finder To Better Engage Neglected Customers
Oracle and Sprinklr Help Organizations Enhance Marketing and Customer Service
Oracle announced new integrations between Oracle Fusion Cloud Customer Experience (CX) and Sprinklr, a Customer Experience Management (CXM) platform for modern enterprises, that will help organizations deliver personalized and connected experiences for customers. Continue reading Oracle and Sprinklr Help Organizations Enhance Marketing and Customer Service
Oracle and Zoom Help Organizations Infuse Video into Customer Engagements
Oracle announced new integrations between Oracle Fusion Cloud Customer Experience (CX) and Zoom that will help sales, marketing, and customer service teams seamlessly incorporate video into existing processes and workflows in order to make every customer interaction better. Continue reading Oracle and Zoom Help Organizations Infuse Video into Customer Engagements
Aspect Announces Integration with Google’s Verified Calls
Aspect announced plans to integrate its enterprise contact centre dialler products with Google’s newly introduced Verified Calls service. Continue reading Aspect Announces Integration with Google’s Verified Calls
Zoovu and SEMKNOX Merger Ignites Contextual eCommerce Revolution
Zoovu, the global leader in conversational search and digital buying assistance, announced the company’s merger with German-based data and semantic search experts SEMKNOX. The merger signifies a significant leap forward in personalized online buying experiences with the creation of the first no-code contextual customer experience platform. Continue reading Zoovu and SEMKNOX Merger Ignites Contextual eCommerce Revolution
Unbabel Appoints Sophie Vu as Chief Marketing Officer
Unbabel, the AI-powered, human-refined translation platform that enables multilingual customer service at scale, announced the appointment of Sophie Vu to the role of chief marketing officer (CMO) based in the company’s San Francisco headquarters. Continue reading Unbabel Appoints Sophie Vu as Chief Marketing Officer
Bambuser Establishes UK and US Business Operations Following Remarkable First-year Momentum for Live Video Shopping Solution
As brands and retailers increasingly seek innovative ways to engage with and convert digital audiences, interactive live video streaming provider Bambuser revealed that, after just one year since launch of its flagship Live Video Shopping technology, the company is establishing Bambuser U.K. Ltd. and Bambuser U.S.A. Corp. in order to address the accelerated pace of adoption in the regions. Continue reading Bambuser Establishes UK and US Business Operations Following Remarkable First-year Momentum for Live Video Shopping Solution
Study finds brands have yet to create the post-COVID-19 digital and mobile experiences customers value most
A new global study, commissioned by Sinch, finds COVID-19-induced behaviours such as avoiding crowds, flying, and dining out are here to stay, even in a post-pandemic world. Continue reading Study finds brands have yet to create the post-COVID-19 digital and mobile experiences customers value most
Airship study finds Mobile App Engagement rates have soared under lockdown
Customer engagement company Airship revealed top-level results of its global benchmark study, examining the state of mobile app behaviours across nearly 750 million people worldwide. Continue reading Airship study finds Mobile App Engagement rates have soared under lockdown
Apax Partners signs an agreement with Capgemini in view of acquiring Odigo
Apax Partners has entered into exclusive negotiations with Capgemini in view of acquiring Odigo, leader in Contact-Centre-as-a-Service (CCaaS) solutions principally for large companies. Continue reading Apax Partners signs an agreement with Capgemini in view of acquiring Odigo