All posts by Sam Heggie-Collins

Three UK Harnesses Data to Drive Personalized Customer Experience with Amdocs

Amdocs, a leading provider of software and services to communications and media companies, announced that it is collaborating with Three UK to transform its data capabilities, enabling the UK-based operator to embed data-driven decision making and provide its customers with a more personalized experience. Continue reading Three UK Harnesses Data to Drive Personalized Customer Experience with Amdocs

LivePerson enhances Conversational Cloud with the latest in Generative AI to drive better business outcomes

LivePerson, a global leader in AI-powered customer engagement, announced enhancements to its industry-leading Conversational Cloud platform that will help enterprise brands leverage Generative AI and Conversational AI in tandem to drive better business outcomes. Continue reading LivePerson enhances Conversational Cloud with the latest in Generative AI to drive better business outcomes

Observe.AI Launches Real-Time AI to Help Contact Centres Drive Sales and Retain Customers With End-to-End Conversation Intelligence

Observe.AI, the live conversation intelligence platform for contact centres, announced the launch of its new Real-Time AI product suite – designed to help agents succeed at every customer interaction and boost productivity with live guidance, supervisor coaching, and automated actions for after-call work. Continue reading Observe.AI Launches Real-Time AI to Help Contact Centres Drive Sales and Retain Customers With End-to-End Conversation Intelligence