SYNNEX Corporation, a leading business process services company announced it has signed the first U.S. distribution agreement to bring Workplace by Facebook to the IT Channel. Workplace combines next-generation technology and easy-to-use features to make business better by creating connect companies where people are closer, teamwork is faster and culture is stronger. Continue reading SYNNEX Corporation to Bring Workplace by Facebook to the IT Channel
All posts by Sam Heggie-Collins
InMoment Receives Strategic Growth Investment from Madison Dearborn Partners
InMoment announced that it has received a strategic growth investment from funds advised by Madison Dearborn Partners, LLC (“MDP”), a leading private equity firm based in Chicago. MDP has acquired a majority ownership position in InMoment from existing shareholders, with Peterson Partners, an independent investment firm that first invested in InMoment in 2013, retaining a minority ownership position in the company. Continue reading InMoment Receives Strategic Growth Investment from Madison Dearborn Partners
8×8 Introduces Service Management for Contact Centers to Help Organizations Provide Best-in-Class Customer Experiences
8×8, a leading cloud provider of voice, video, chat and contact centre solutions for over one million users worldwide announced an expansion of services for contact centre customers which provide hands-on administration and management to ensure 8×8 customers get the most value from their contact centre investment. Continue reading 8×8 Introduces Service Management for Contact Centers to Help Organizations Provide Best-in-Class Customer Experiences
Startek and Aegis Recognized as One of the World’s Best Outsourcing Providers by IAOP®
Startek and Aegis, global providers of customer experience management solutions, have been named to the Best of the Global Outsourcing 100® (GO100) list produced by the International Association of Outsourcing Professionals® (IAOP®). Continue reading Startek and Aegis Recognized as One of the World’s Best Outsourcing Providers by IAOP®
Pegasystems Acquires Leading Digital Messaging Platform Provider In The Chat
Pegasystems, the software company empowering digital transformation at the world’s leading enterprises announced its acquisition of In The Chat (ITC), an enterprise-grade digital customer service platform provider that unifies text messaging, social media, live chat, email, messengers, and chatbots into a seamless conversation with customers. Continue reading Pegasystems Acquires Leading Digital Messaging Platform Provider In The Chat
Hotelbeds selects Vonage’s NewVoiceMedia solution to transform service experience for global customer base
Vonage, a global business cloud communications leader announced that Hotelbeds, a leading business-to-business bedbank, has selected its NewVoiceMedia (NVM) solution to better serve its global customer-base by delivering exceptional, emotive experiences. Continue reading Hotelbeds selects Vonage’s NewVoiceMedia solution to transform service experience for global customer base