Pegasystems, the software company empowering digital transformation at the world’s leading enterprises announced its acquisition of In The Chat (ITC), an enterprise-grade digital customer service platform provider that unifies text messaging, social media, live chat, email, messengers, and chatbots into a seamless conversation with customers.
ITC’s platform, which enables communications via virtually any digital channel, will be integrated with Pega’s AI-powered customer engagement solutions, providing clients a seamless, future-proof way to connect with customers. These capabilities will debut as part of a new customer engagement solution at PegaWorld 2019, Pega’s annual conference from June 2-5 in Las Vegas.
“In The Chat’s technology and the talented employees behind it will bring valuable new capabilities to our customer engagement solutions,” said Kerim Akgonul, SVP of products, Pegasystems. “We look forward to debuting the new solution at PegaWorld this year.”