Noetica named a finalist in the Blending Human & Artificial Intelligence category of the 2019 UK National Innovation Awards

Directors’ Club United Kingdom, the UK’s fastest growing members club for business leaders, is delighted to announce Noetica – A British company, developing software products for the global contact centre market, as a finalist in the Blending Human & Artificial Intelligence category of the 2019 UK National Innovation Awards.

Noetica has been at the forefront of blending human talent and technology harmoniously in contact centres around the world, since its inception in 1997.

Founder and CEO of Noetica, Danny Singer states: “Our solutions enable contact centre agents to focus on their interpersonal service and sales skills, by using AI and other techniques to automate the more repetitive and non-productive aspects of their job.”

Singer adds: “The headlines focus on how AI will replace agents, but from our perspective the coalface of the contact centre is about delivering assisted intelligence rather than artificial.” He continues: “We have been working on some very exciting innovations in the relatively mature medium of telephony that take advantage of recent advances in AI and machine learning techniques, to deliver safer and more accurate solutions of the thorny issue of answer machine detection.”

Jon Snow, founder and chairman of Directors’ Club added, “This year’s competition has been tighter than ever. The quality of the first-round written entries was very high and choosing four finalists for each category was tough. Congratulations to Noetica and the other Finalists for demonstrating how innovation can improve both customer experience and operational performance.”

The judges for the UK National Innovation Awards have been recruited from the Directors’ Club membership. All are customer-, operations- or digital-centric leaders from end-user organisations.

The Final results will be announced at 3pm on March 26th.

About Noetica

Established in February 1997, Noetica is a British, London based software company specialising in the development and delivery of customer contact systems. For over 22 years Noetica has perfected a highly original set of contact centre productivity tools (Synthesys™), advanced outbound technology (SmartBound™) and a comprehensive telephony platform (NVP™). Noetica provides cost effective, high end contact centre productivity software. The company’s product range, as refined over the many years of its history, has consistently remained at the forefront of innovation in the contact centre technology space. By combining the rich functionality of our comprehensive product offering Noetica is able to provide tailored solutions to suit any contact centre across industries.

Visit http://www.noetica.com/  

About The UK National Innovation Awards

The UK National Innovation Awards (the Nationals) have been designed by the Directors’ Club United Kingdom to recognise business technology innovations and their impact on customer experience, employee engagement, operations performance, product creation, and profitable growth.

As technology and innovation are at the heart of this initiative, we decided to totally reimagine the concept of B2B recognition and award giving.

The outcome is a unique programme that uses an all-digital platform to execute the entire awards process.

Our aim is to have an as-near-as-possible zero carbon footprint and environmental impact.

Consequently, there are no travel, over-night accommodation or gala dinner expenses associated with our programme.

Directors’ Club is dedicated to promoting the success and growth of all businesses in the United Kingdom. Therefore, the Awards categories are open to all technology developers worldwide who are doing business in the UK.

http://nationalinnovationawards.org.uk/