PRESS RELEASE: TeleTech received a General Services Administration (GSA) Information Technology (IT) Schedule 70 Contract award in the final quarter of the government’s fiscal year 2016. The company’s customer experience solutions, offered through TeleTech Technology, are now available to federal, state, and local government buyers through GSA IT Schedule Contract Number GS-35F-151GA. Continue reading TeleTech Awarded General Services Administration (GSA) Information Technology (IT) Schedule 70 Contract
All posts by Sam Heggie-Collins
EarthBend Offers Cloud Contact Center
PRESS RELEASE: Enghouse Interactive announced that EarthBend Cloud Contact Center, a cloud service offering based on Enghouse Interactive Contact Center: Service Provider (CCSP), has deployed version 7.2. CCSP is purpose-built for cloud computing, and ideally-suited for service providers. Capitalizing on the global shift from outdated legacy systems, which required prohibitive capital expenditures, EarthBend’s Cloud Contact center provides the shift to an operating expense-based pricing model that complements the need for flexibility and scalability. Continue reading EarthBend Offers Cloud Contact Center
Upstream Works Software Awarded 2017 CUSTOMER Magazine Product of the Year
PRESS RELEASE: Upstream Works Software, Ltd., a provider of Omnichannel Contact Centre solutions, announced that TMC has named Upstream Works for Finesse as a 2017 CUSTOMER Product of the Year Award winner. Continue reading Upstream Works Software Awarded 2017 CUSTOMER Magazine Product of the Year
[24]7 Leads Enterprise Chatbot Market with More Than 160 Organizations Using Virtual Agents
[24]7, a global leader in intent-driven customer engagement solutions, announced that its intelligent chatbot technology, [24]7 Virtual Agent, leads the market with more than 500 intelligent chatbot deployments, across a range of industries including banking, healthcare, insurance, retail, telecom, travel and utilities. Continue reading [24]7 Leads Enterprise Chatbot Market with More Than 160 Organizations Using Virtual Agents
Noble Composer Multi-session Agent Wins 2017 CUSTOMER Product of the Year Award
Noble Systems Corporation, a global leader in omnichannel contact centre technology solutions, is the recipient of TMC’s “2017 CUSTOMER Product of the Year Award” for Noble® Composer Multi-session Agent. The award is presented by CUSTOMER magazine. Continue reading Noble Composer Multi-session Agent Wins 2017 CUSTOMER Product of the Year Award
Presence Technology, an Enghouse Interactive company, Receives 2017 CUSTOMER Magazine Product of the Year Award
Presence Technology, an Enghouse Interactive company announced today that TMC, a global, integrated media company, has named Presence Widgets as a 2017 CUSTOMER Product of the Year Award winner. Continue reading Presence Technology, an Enghouse Interactive company, Receives 2017 CUSTOMER Magazine Product of the Year Award