All posts by Sam Heggie-Collins

Who's Buying What?

LoopUp powers PUMA’s move to cloud-based telephony on Microsoft Teams

LoopUp has been selected by PUMA, one of the world’s leading sports brands, to accelerate its global move to cloud telephony. The collaboration replaces legacy systems with a fully integrated Microsoft Teams solution, paving the way for a consistent, scalable, and cost-effective voice platform across PUMA’s worldwide operations. Continue reading LoopUp powers PUMA’s move to cloud-based telephony on Microsoft Teams →

Technology

The Revel Collective Boosts Answer Rates up to 97% with Route 101’s Cloud Contact Centre Solution

Route 101, a leading technology systems integrator and cloud contact centre specialist, has announced the successful deployment and operation of its Amazon Connect service with premium bar and pubs operator The Revel Collective. Continue reading The Revel Collective Boosts Answer Rates up to 97% with Route 101’s Cloud Contact Centre Solution →

Partnerships

Medallia announces strategic partnership with Adobe, integrates with Adobe AI Agents

Medallia, the global leader in customer and employee experience, announced the expansion of its strategic partnership with Adobe, integrating with the newly launched Adobe AI Agents to shape how businesses build, deliver, and optimise customer experiences and marketing campaigns. Continue reading Medallia announces strategic partnership with Adobe, integrates with Adobe AI Agents →

Acquisitions & Mergers

Netigate acquires Mopinion to create Europe’s most comprehensive AI-driven Experience Management platform

Netigate, a leading European experience management SaaS player, has announced the acquisition of Mopinion, a leading provider of digital customer feedback software, founded and based in the Netherlands. Continue reading Netigate acquires Mopinion to create Europe’s most comprehensive AI-driven Experience Management platform →